Salazar's Nursery and Landscape Supplies

Today was our first experience at Salazar's and I am sorry to say it will be our last. The selection and quality of the merchandise was fantastic, but the customer service was absolutely horrible. While high pressure bothersome sales people are not desirable, we could not find anyone to ask any questions or get suggestions for our project. After we finally located the office the young lady working in there had no knowledge of the inventory, but did at least make an effort to call someone and get answers to specific questions. If the service had just been poor I would be leaving 3 stars. However, the service was actually inexcusably rude. The young man working in the office supposedly was going to help us load our purchases. When my husband went to pick out an Emerald Green Arborvitae, the employee had already set one out. My husband asked for a different tree that was shaped more toward our needs. The young man argued with my husband that they were all the same and refused to pull out the tree we requested, then walked off and went inside, leaving us to pull out and load the rather heavy tree by ourselves. We felt that it was a reasonable expectation to go to such a large landscaping supplier and be able to talk to someone with some level of knowledge who could make recommendations, but this did not happen. Beyond that, being treated disrespectfully when we were making a substantial expenditure is inexcusable. We were excited to discover such an extensive selection of landscaping materials and are so disappointed with how we were treated today.

Have used their delivery service 2 times, and their u-haul many times. They are always on point and professional with quality materials. Would definitely recommend! Just received 10 yards of their dark brown fine mulch and couldn’t be happier with the outcome!

The products are interesting, but the young man who works in the office during the week is not customer service oriented and has spoiled my experience on more than one occasion. He is cold in mannerism and does not take initiative to help the customer or answer questions. For that reason I do not visit this business during the week, only weekends when yhe owner is there. I will go out of my way to shop at Sunnyside Nursery in Marysville for their outstanding customer service.