Concept VIP

There are several of them in the team, and the result is exactly as we asked! Excellent communication, great experience, pleasant atmosphere and clear answers to all our questions. Professional to the end... and it may be a detail, but they don't leave anything lying around in the street and pick everything up after themselves! It's clean in the street and they don't disturb the neighbors! We had the earthworks done for the house, both front and back, in just 3 days. Very competitive price, and without hesitation, this is the company that will do our next house in the future! I recommend 100%! We had asked for quotes elsewhere, but here, it was the best value for money and the service really makes all the difference. The most important thing: their expertise, which saves you from having to start all over again in 2 or 3 years because of poorly done work. In the field of earthworks, you have to be vigilant, because there is everything...but this company will go far, that's for sure! They are great! Thanks again to the whole team! *** the photos are missing the asphalt, soon soon :)…….***

Work completed: Reconstruction of the access staircase using Permacon concrete blocks (started September 8, 2025, finished September 10, 2025). Impeccable workmanship: perfectly level and uniform steps, clean cuts and regular joints without chipping, a seamless connection with the existing retaining wall/porch, and a flawless interface with the asphalt. The surrounding finishes are meticulous. The visual appearance (hue/color of the stones) is exactly what we wanted. Since our residence is in an area prone to frost heave, the robust design with large blocks (~500 lb) inspires confidence—we are certain of its durability. Respect for deadlines: A slight one-day delay occurred, entirely attributable to the initial block supplier (not Concept VIP). The team immediately shifted into solution mode and redid the entire project using blocks from another supplier. The original blocks remained on site for five days awaiting rework. When the items were retrieved, a gesture of compensation (a bottle of wine) was offered. Communication and service: Main contact Vincent Picard — frank, honest, very available, and proactive; impeccable follow-up. Courteous and respectful staff. Professionalism and attitude: Smiling, polite, and cheerful team from start to finish. Discreet presence, respect for the neighborhood, cleanliness maintained during the work, clear explanations at each stage, and adherence to safety instructions. A genuine commitment to quality workmanship and customer service is evident. Site cleanliness: Sweeping and blowing after work, cleaning the paving stones with a hose, lawn restoration, and application of cold asphalt to replace the damaged paving stones. Value for money: Approximately $500 more than the lowest bidder (3 bids in total), but the quality of the materials and the final result are significantly superior. Recommendation: I wholeheartedly recommend Concept VIP for any type of landscaping/excavation project. — Jonathan Goulet (Charlesbourg)

We were completely satisfied with Concept VIP's landscaping services! From the outset, we were looking for a turnkey, hassle-free service where we would be truly taken care of and our needs would be met. We had high expectations, but the result far exceeded them! ?? Vincent stood out for his consistent presence at every stage of the project – from developing our ideas to the final delivery. He was always easily reachable, attentive, and responsive. The few changes to our project were always met with openness and a smile. He made sure to monitor the work daily and ensure our satisfaction, which truly made all the difference! His communication was clear and reassuring, using appropriate vocabulary that allowed us to fully understand every aspect of the project, even the more technical details. The team on site was punctual, professional, respectful, and always in good spirits, which greatly contributed to making the experience enjoyable. In the end, there were no unpleasant surprises! Everything was clear from the start, with no additional fees or extra charges added along the way. Thank you again for this impeccable landscaping service, from beginning to end! Marie-Claude & Charles

I am very satisfied with the results! The employees are meticulous and highly motivated. I watched them work and was very impressed by the fact that they take their time to do a good job, and it shows in the results. I highly recommend them for your projects. Thank you for your excellent service. Roger Long

From planning to completion, we were always incredibly well supported by Vincent and Francis, the owners. Vincent is truly knowledgeable and... very patient ??! We started the design in the summer/fall of 2024 and made quite a few changes, but he was always there to guide us. For example, even though the pool installation wasn't part of the original project, Vincent took care of the placement, a crucial element for properly managing the elevations of the rest of the property. Francis is incredibly kind and always clearly explains why something needs to be done a certain way. They are both generous with their time, passionate, and, above all, trustworthy contractors. This is evident in the finishing touches and the project's delivery. Another point that isn't always considered: the employees are genuinely kind and also very professional. Every morning, when we left or arrived at the house, they greeted us with a smile. And that truly reflects Vincent and Francis's values. It might seem trivial, but it makes a huge difference, especially when you see them in your private space for a few weeks! We're really happy, both with the process (super important!) and the final result. We'll definitely be working with Concept VIP again for our next house in a few years!