Urban Roots Landscaping Tacoma LLC

2nd project with Urban Roots and zero complaints. Fresh soil in the garden, new beauty bark all around and rebuilt the rock trim around the house. Paul and Edgar worked hard, cleaned up like they were never there and communicated everything wonderfully.

Great job as always by crew at Urban Roots! Today I had Blady and Bryan and they did a great job cleaning up our beds and all of our fall leaves so we can get ready for spring! Have used them many times and have always been happy with the outcomes. If there are any issues Michael is quick to address them and make sure things get taken care of. Would definitely recommend!

Do not hire them!!! They will destroy and remove flowers, harm Japanese maple, leave dead shrubs, and do the bare minimum with mulch, so that 2 wks later it looks like you didn’t even do a clean up! Used Urban Roots last year for yard clean up and was very happy with the work. This year has been such a headache: from difficulties with follow through on getting the estimate (took over a month and a reminder from me) to the pulling up of planted flowers, butchering of my Japanese maples (I only had requested hedges be trimmed), tons of weeds and blackberries still present after, and only a dusting of mulch which did not even suppress weeds for a week, it’s been such a headache dealing with them. 0/10 do not recommend using them! They did come back to “finish the job” but it’s been like pulling teeth to get them on site and then took most of the day to “get bark” which they were aware of the need prior to coming today. Please spend some money on improving training and standards for your team. Y’all charge enough! Update: even with the 3/4” extra mulch the front yard was not weeded adequately and 2 weeks later weeds are heavily growing back through the mulch. In response to owner: urban roots me $160 off to replace the flowers that were wrongly removed. The job was over $1600, so this alleged “discount” came out to less than 10% off. Mike the operations manager said it was for the cost of the flowers not compensating for the headaches I’ve had from hiring urban roots But then yall sent invoices that didn’t have the charges correct and took over a week to charge my card which was confusing when I received an invoice earlier that things have been paid. Also no walk through was done or even attempted by your team despite me reaching out to your field manager about being unhappy. I’ve had to spend over 20 hours of my time a correcting things that weren’t done or that damaged my garden and I have another 20+ hours of work still, in addition to paying another landscaping company to help me. This was such a drastically different experience from last year when it was excellent work and I felt worth the money spent. You & your team obviously don’t care about the quality of work any longer bc despite communicating my dissatisfaction to the field manager and Michael, no one besides workers has ever come by to see what is going on and seeing how things were not up to standard. I feel like I have not just wasted a significant amount of money by using your services but your team have wasted a significant amount of my time and energy. I’m so dissatisfied that I’m considering contacting my credit card company bc the goods promised were not the goods delivered.

I’m incredibly happy I used Urban Roots! Start to finish, it has been an easy (and fun) process. I was able to get a bid (from Dylan) for my project quickly, they referred an awesome plant expert (Kale) and about 2 weeks after the bid - the install began. They (Blady & Marco) were here on time each day, they were very nice & easy to communicate with, they worked extremely hard and finished my 5-day project in 4 days. They also adjusted a few things on-the-fly for me seamlessly. I thought the price for 5-days of labor-intensive work would be >$15k and it was well under that for me. I have nothing but positive things to say about this company and the experience I had with them!

Blady and Ivan did a great job. We contracted Urban Roots to weed and spray some overgrown areas of our yard and they did a great job. I was a bit disappointed with communication leading up to the actual work- I didn’t have an arrival window or even 100% confirmation of service until 15-30 minutes before the crew arrived. But I’m still leaving 5 stars because Blady and Ivan did a great job once they got here.