Black Diamond Paver Stones & Landscape, Inc.

I wanted pavers installed for a patio area, with a boarder around it in my backyard. Ryan A. came out to give me a quote, and they got started a couple days later. Ryan was in contact with me to make sure of what I wanted, and had some great suggestions also. He explained what was going to be done and the time line. He said it would be done in a day or two, and I thought no way! He was right, the guys came in and knocked it out in a day and a half. They were very professional and respectful to my property. His crew knew what they were doing! They not only did a great job, it lookes even better than I had thought it would. I will for sure give Black Diamond‘s name out for recommendations.. Thank you, Ryan for making this experience a easy one.

When I was finally ready to upgrade our backyard patio, I called Black Diamond pavers again after they did great job with my front driveway. Sam Aranda did an exceptional job and a pleasure to work with. He provided me with several design options and clear explanations on how the project is going to be executed. There was constant communication (texts, photos) that made things easy for me during my busy work week. His crew (Juan and team) worked very efficiently and paid very close attention to detail in their work and, most of all, did a great job in prep and clean up. Extremely happy with the results… again!

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First Review 2 years ago:

David worked with me closely on the detailed design, presented options, and explained everything very thoroughly. His installation team came on time, was very easy to work with, and, most of all, finished ahead of schedule! We are very happy with the outcome and thankful to David and team!

We highly recommend Black Diamond Paver Stones & Landscape.

We did our asphalt driveway and replaced it with Belgard pavers with a nice border. The project manager/consultant, Ryan, did a fantastic job. The crew was great and worked really hard to get our project done in just two and a half days! A few small things to work out during the project (with sprinklers and steps); but they communicated with us and figured it all out; to our complete satisfaction.

We've already had neighbors stop by and tell us how much they like it. Some have taken the cards from the yard sign (which I will keep up for a while). Also, I will most likely have a second project for my side and backyard; and, I will use them again.

UPDATE: The CEO, William, has reached out to us to discuss our issues with our project and make matters right. Our conversation revolved around our experience with the project manager Ray, and William was apologetic for his behavior.

We are hopeful that when the project is complete, we are given a generous discount on the final price to alleviate our time, energy, and grievances with the project.

I will be updating this review appropriately.
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I would not recommend Black Diamond Pavers for any of your projects. Our backyard paver project was supposed to be completed in a little over a week, and is unfortunately now on its 6th week. We initially chose them because of the 27 year warranty on their work. However, the warranty is definitely not worth the frustrations we had/are still going through.

* The project start date was delayed.
* The first crew that was sent only worked one day and then did not show up the following day. We were later notified their employment was terminated due to them being deceitful to their supervisor and abandoning the project. This crew also left their trash in our backyard. Also, our backyard was left a safety hazard with sharp concrete and wood debris from the demolition while we waited for a new crew to finish the work.
* We were also not informed of a critical design change that had to be done due to safety reasons; however, the scale of the change was not communicated and approved with us at all, requiring it be redone. This lack of communication and lack of respect for our time further delayed our project.
* Pavers with very noticeable chipped corners were installed. There were also pavers that were damaged due to carelessness of the crew with their power tools. All of these had to be replaced.
* Some of the installed pavers are still not leveled and pose a potential tripping hazard.

The project was deemed “complete” a few times, even though there were numerous repairs that were yet to be resolved. We even had to go as far as reach out to the regional manager, David, in order to get the proper customer service as was advertised on their website. This led to a meeting with him and he listened and agreed with our concerns.

Unfortunately, we had to have a second meeting with David due to the ongoing mistakes made by the crew:
* Different colored pavers were installed and needed replacement.
* There were still areas of pavers not leveled.
* Chipped pavers were still present.
* Dried concrete present throughout the pavers.
* Two smaller width bullnose pavers had to be placed at the front of the step; however, these smaller pavers were placed adjacent to each other resulting in asymmetry of the step design.

Honestly, we feel as though our time is not being respected and that the project has become rushed, which has led to numerous preventable errors and the project being far past its expected completion date.

We decided to work with Black Diamond Pavers because their website advertised that they have "Best Prices for Highest Quality Work," "Honest & Trustworthy, 100% Committed to Customer Satisfaction." We believe that we have not been receiving any of these promises.

We are currently waiting to hear when the crew will return to complete the project. Not receiving proper updates from the project manager Ray Ramirez has made this process even more stressful and frustrating than it already is. There were multiple occasions we were notified to expect him and/or the crew, only for them to not show up, and this not being communicated with us.

The excitement we initially had for our backyard transformation has been eliminated by this unnecessarily stressful project. Instead, the excitement has now turned into anticipation of the project completing to get relief from this burden, recover the backyard for our family, and regain normalcy in our lives.

We chose Black Diamond to complete out backyard renovation and are extremely happy with the results. From our initial consultation with Steve Hess through the completion of the project we were happy with the experience. Steve was accessible for all of our questions and concerns throughout the process, allowing us to change our minds and tweak components without ever making us feel like we were a bother. He ensured that the project started and finished on time and that every detail was perfect before his team left. The team of workers were pleasant and professional and cleaned up meticulously at the end of each day. As promised, the job was completed in 3 days!
I highly recommend Black Diamond and Steve for anyone considering a backyard renovation!