Keyhole Lock and Safe

I was recommended to use this company for the duplication of my 2022 car key. I went in on Feb 17th afternoon and asked about purchasing one. I was told they would have to order the key and it would take approximately 7 days to get there. Once it came in, it would only take about 20 mins. The men at the front counter were super friendly, helpful & professional. Fast forward to March 3rd (17 days later) I finally get a call back stating the key had arrived. (Keep in mind, not once had I received an update initiated on their behalf in 17 days. I had called a couple of times and was told that weather had delayed the delivery of the key, but no update could be given.) I politely told the male caller that I had already had a key made elsewhere. He scoffed and told me condisendingly to "Have a good day." I can't help but think this must happen alot.... In a day in age where technology is available to many, I feel customer service is lacking with this company. My $200 may not mean much to them, but it does to me. Not only did I get an extra key made with someone else, but it only took 2.5 mins to complete and wouldn't you know it?? they came mobilely to me at no extra charge, and bonus, charged less than $200. Shop around folks....trust me, you might find a more professional company and maybe a better price. (And no...I am not a Karen. I just would like the opportunity to share my experience with others whom are looking to do business here. Keyhole should definitely work on their customer service.)

Would highly recommend this company they saved the day after a lock keys in car accident, they answered the phone right away, they showed up right away, and opened it quickly, was a very big blessing meeting Todd with his kind, friendly, helpful and happy personality! Great business great job!

Great service from Keyhole. There's a reason these folks have been changing locks and cutting keys for so long. I got next day service. The locksmith that arrived at my door asked for my existing keys and to show him the locks. The work was discrete and I had a brand new set of keys for my house in no time. I was even surprised they were able to re-key the roll-up door on my storage shed. Couldn't be happier.

Went to Keyhole to get a copy of a key and get two key fobs. They weren't able to accomplish either, but this is not the reason for the poor review. One of the clerks, a gentleman with glasses and red hair attempted to program the new key and fobs. After waiting for greater than an hour and half while he messed with my vehicle he reported he could not get the fobs because the check engine light was on, which I knew was a lie but was satisfied at least to have one extra key. I paid $104 dollars for this one key, and when I went to drive away the new key only worked sporadically, with the security system preventing further vehicle starts. I went back into the store to ask for a refund because the guy clearly lied to me about the key working, and about the check engine light being on (which it wasn't). He bucked up to me when I called him out on his lies and asked for a refund. He then lied to the manager, a sweet elderly lady about the check engine light. Fortunately she promptly refunded my money, but refused to acknowledge her employee was not being truthful. Attached you will find a photo of my light cluster upon leaving the store showing no check engine light present. The only reason the check engine light might have been on is clearly because this tech was incompetent and was doing something incorrectly, rather than simply admitting he couldn't do the job. *OBDII Scan code revealed no stored codes. The check engine light was never on.