Patricia Dennis
Pretty disappointed after looking at the reviews and not getting the same quality of service most of the reviews reported. Had a bad experience with Swanson, so we called Albany lock & key to come out and fix an issue with the lock & knob for our business. They came out the same day to replaced our hardware and key it to our keys. Within a week we realized that we could not lock the knob lock from the outside, which wasn’t terrible since we also have the padlock. I called to tell them and they didn’t seem too concerned. At that time I also noticed that the “new” hardware had a crack in the shaft behind the outer knob and appeared used, we had expected that he installed new hardware prior to noticing that. Then a couple days later the door started sticking closed and wouldn’t open at all to allow customers in and out, so we called them back to fix it. They came out and got the door loose and said the issue was resolved. Within a week the door was sticking closed again, so we tried to call them back but they didn’t answer and didn’t return the call after leaving a voicemail. We ended up having to call a different maintenance person to get the door open again twice since we last tried to call and have been told that the hardware is worn out and will continue to stick. Leading us to believe it was in fact used hardware. I really hoped we’d have better luck with Albany lock and key based on other reviews but ended up disappointed. It doesn’t seem unreasonable to expect follow up on issues that may arise from services that your company provided.