Tammie Johnson
Nick was able to come out same day and take care of our lockout issue. Prompt, personable and good at the task at hand! Highly recommend!
FeaturedLocksmiths in Dublin, Ohio
Snap & Crack Locksmith
Snap & Crack Locksmith
Snap & Crack Locksmith has a Dublin location and provides mobile locksmith service in the Columbus metro, including car-key and remote work. It has served the metro area since 2013 and also handles residential, commercial, motorcycle and safe locksmith jobs.
Business Highlights
- The company describes itself as licensed, bonded and insured.
- Snap & Crack Locksmith identifies itself as locally owned.
- Snap & Crack Locksmith offers a 60-day warranty on new commercial and residential parts.
- Snap & Crack Locksmith offers a 60-day warranty on car keys.
- Snap & Crack Locksmith offers a 30-day labor warranty, except when a customer refuses technician-recommended replacement parts.
Service Area
Amlin, Bexley, Blacklick, Brice, Canal Winchester, Clintonville, Columbus, Dublin, Gahanna, Galloway, Grandview, Grove City, Grove Port, Hilliard, Huber Ridge, Lewis Center, Obetz, Pataskala, Pickerington, Powell, Reynoldsburg, Summit Station, Upper Arlington, Westerville, Whitehall and Worthington.
Featured Local Business
Snap & Crack Locksmith is one of 5 locksmiths ProsGrade lists in Dublin, Ohio.
Featured
Featured on ProsGrade
Listing details
12 services listed, including Car computer reprogramming, Car key replacement and Ignition repair. Open 7 days a week. Rated 4.8 from 323 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Snap & Crack Locksmith compares with the other 4 locksmiths on ProsGrade in Dublin, using public Google ratings and review counts.
- Ranks in the top half of the 5 Dublin locksmiths on ProsGrade by Google rating and review volume.
- Rated 4.8 on Google, well above the 4.5 average of other Dublin locksmiths on ProsGrade.
- Has the most Google reviews (323) of the 5 Dublin locksmiths on ProsGrade.
- One of 2 Dublin locksmiths on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
12 services- Car computer reprogrammingReprogramming vehicle computers for new key fobs and remotes.
- Car key replacementSmart keys, transponder-key cutting and car-fob reprogramming.
- Ignition repairBroken-key removal, switch repair and ignition-cylinder replacement.
- Motorcycle locksmithMotorcycle keys, including chipped keys; gas-cap lock-and-key service.
- Commercial locksmithGrade 1 and 2 commercial locks, including keypad locks, panic devices and lever locks.
- Door hardwareCommercial-grade keypad locks and panic devices.
- Key duplicationCar, home and office keys, including hard-to-find keys.
- Lock rekeyingStandard Schlage and high-security locks.
- Lockout serviceAuto, home and business lockouts.
- Residential locksmithDoor-jamb repair from kick-ins; door-jamb reinforcement.
- Safe locksmithHome safes sold, delivered and installed.
- Smart lock installationSmart-lock installation and programming.
Reviews
What customers say
Customers describe both prompt, courteous help and service problems: positive accounts praise a same-day lockout visit and technician Jack’s polite manner and arrival updates. Other customers report a missed appointment and a rekey/deadbolt job that one customer says left two doors unable to lock without notice; another says the technician explained that the company handles locks, not broken door frames.
Customer Reviews
Eric Todd
not great. technician did a decent job rekeying, but rendered the electronic lock non-functional and didnt say anything, also replaced a deadbolt for a door and didnt inform us that the deadbolt didnt line up and couldnt be locked, he just left.
I dont think the latter was his fault, but i do expect when paying several hundred dollars on a locksmith that they either leave me with lockable doors or at least tell me when and why they cant be.
*Edit*
This review received a response from the owner of the business for some reason accusing me of lying instead of trying to obtain any resolution or clarity. It's not like I even asked them to fix it, I wouldn't dare let them touch my home again.
They re-keyed multiple locks, and replaced one deadbolt, charged me more than quoted apparently due to miscommunication with my significant other, left two of my doors non-lockable, didn't tell me, and then publicly said in response to my review I am lying about how poorly they performed the work they charged $580 for (about twice what we expected).
Even if they had communicated this problem as they claim (which they did not), I STILL would have had two broken locks and been charged for the privilege. Decide for yourselves, review readers, if that is the kind of business you want to trust with the security of your home.
If I could modify this review to have even fewer stars I would.
Kristine Gross
BLEW OFF MY APPOINTMENT and then tried to lie about it. I have a voicemail from their rep apologizing that the technician didn't show up. Unbelievable. Find a better locksmith - you'll get the most authentic reviews on Nextdoor (not Angi or Yelp).
Terri Sheffield
Spoke with "customer service rep " said there is an issue with the door, broken FRAME door! She the Schedule appointment...Will say very fast. Less than 30 minutes. Tech came out 30 mins to an hour... very nice and patient. Saw the issue and stated we don't fix frames, just locks. Cost $95 for a trip charge to look and say no we don't do that.
Website says they FIX doors. Confirm what they can and cannot do befor scheduling. It's being recorded, the phone line.
The technician was nice...$95 dollars later.
The drama that started all this...not their fault. Not fixed. But be clear on Website what you can and cannot fix. We paid the money of course as retired veterans we are tried.
We didn't want to waste the tech time. He was very nice.
Angela Jefferson
Jack the technician was wonderful, very polite and informative. He kept me informed on when he was coming and took him minutes to get me together. Thanks for your help.
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Frequently Asked Questions
Does Snap & Crack Locksmith offer 24-hour service?
No. It does not offer 24-hour locksmith service, but same-day emergency help is available for car, home and business lockouts.
How long does a basic lock or key service take?
The company estimates about an hour for basic services such as car-key programming or rekeying, with timing depending on how many keys and locks are involved.