Pop-A-Lock Locksmith of Fayetteville

I was locked out of my vehicle and the first place I called kept giving me the run around on when they would arrive to help. After waiting over an hour and giving it the benefit of doubt since it was rush hour, I lost hope and called Pop a Lock and was there in less than 30 minutes and helped me get back into my car in no time. Highly recommend and they won’t leave you hanging and stay in communication with you.

Edited since there was a response:
I am well aware the car had issues, but never electrical. That can be proven with the bills and I am happy to share.

Before the tech arrived, the car worked - lights, auto running boards, power rear lift gate, dashboard, radio, etc. The car simply said low battery. After he left, it did nothing.

Saying Youtube is an approved source is laughable at best. The technician completely disconnected the terminal block from the top of the battery and then connected the jump starter to the positive post of the battery + to the starter relay post of the terminal block.

It was confirmed there was no power going to the starter relay post repair. It was also confirmed by Cadillac of Bentonville that the terminal block was toasted. They replaced that + battery and all was good.

Agero did end up refunding the money for the repairs, which is an admission of fault.
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Original Review Below:
I do not recommend at all when it comes to jump starting a vehicle. On 8/18/25 we reached out to our insurance, who contracts through Agero who uses Pop-A-Lock. Before arrival, the vehicle simply said low battery. Everything else was working - lights, dash, radio, auto running boards, rear hatch, etc.

When the tech arrived, he appeared lost to say the least. He started out on the right side of the vehicle where the fuse box was. He finally figured that out and went to the correct side. He appeared to be watching some sort of video to figure out how to jump the car.

Then he disconnected the fuse block from the top of the battery and connected one cable to the POSITIVE terminal post of the battery and the other to the starter relay on the fuse block. Immediately we knew there was a problem as nothing worked - no lights, no dash, no running boards. Nothing. He even made a comment about how this wasn't the first time he had seen it.

We had to use a different provider to tow the vehicle (not through Agero) and taken to the dealership. Dealership confirmed that the fuse block was bad. They replaced it + new battery and all was good.

We are now having a fight with the insurance company and Agero about who is responsible for this whole deal.

Maybe for locks they are good, but don't use them for anything else!

Pop-A-Lock answered my call after 9:00 p.m. with a friendly & professional attitude, and within 20 minutes max, the gentleman showed up and had my son's vehicle unlocked within a few seconds. Plus, their rates are more than reasonable. This company gets a 5 star from me!