Keyway Lock and Safe

If you’re considering having keys programmed here, read this first. We brought in a fully functional vehicle to have new keys programmed. The technician failed to complete the programming but still charged us $80. To make things worse... When we tried to leave, the ignition would no longer turn. Prior to this visit, there were zero ignition or starting issues. The key would not rotate and the steering wheel was locked. The car arrived drivable. It left on a tow truck. The technician did not understand what had happened and offered no solution. After he failed, there was no clear explanation, no recovery plan, and no meaningful assistance. We were left standing there with a disabled vehicle. Because the wheels would not turn, the tow truck had to drag the vehicle out of the parking space. The company offered no assistance for the tow, we arranged rides, and lost two full days while the car sat at a mechanic. We were out several hours and several hundred dollars due to this failed visit. The owner, Jeremiah, changed his responses multiple times and ultimately did nothing to assist, or take responsibility for the inconvenience. No towing coverage. Nothing. If you value your time, your vehicle, and basic accountability, take this into consideration before scheduling service here. Extremely disappointing experience. ***after reading the reply... this is also a character issue, false and misleading, beware***

Absolutely terrible customer service. I scheduled Keyway Lock and Safe eight days in advance and then received a call from the owner several days later saying that they'd received a big commercial job and needed to change my appointment. I explained that my rekeying needed to occur on a specific date due to an eviction but the company didn't honor my appointment even though I booked prior to the commercial gig. This company doesn't respect all clients and certainly doesn't honor appointments. Please give your business to someone else.

Nolan at the Keyway Lock& Safe in Fort Collins store was professional, the only locksmith who gave me a breakdown on pricing to replace a key fob on a 2022 Chevy vehicle. The part came in faster than expected and I was able to make an appointment that day to have the service completed. I would 100% recommend Keyway Lock& Safe. The price quoted is what was charged and included the replacement key fob.