Irvine Lock & Key S.C.S.C.

I have been going there for many years and for most part service was straight forward even if always giving the feeling that it's a bit to rich for my taste. That being said, today a record was broken! I would usually see the owner there but this time there were two gentlemen's that seems to be his employees. The guy that came approach me looked like he seen a ghost when I gave him a simple cylinder mailbox type and he was having a hard time finding the key that will even go into the cylinder even though I described the exact type of key that I had and lost. Then the real Ridiculousness started when he told me I would have to leave it with him and there is a $75 minimum charge but they charge by the hour and the rate is $150! I wasn't embarrassed to show how shocked I am specially when they did similar jobs of recreating a key for me on different type of locks that I brought them and the only thing you could tell tell me is that it's sorry that I feel like the price is ridiculous but that's the price. To add insult to injury the guy in the back yelling at me that you will take them time to find the correct key blank and once they find them they have to manually file the key to the lock as if we're in the 1950s. Dyslexia in there I brought them is a simple mailbox type cylinder and the wipers are sticking out accessible you can just grab them with your fingernails and yank them out and make the key according to the size of the wipers it honestly shouldn't take more than 15 minutes but for some reason when I came in I guess they thought they can make me leave it with them at $150 an hour rate and they would tell me once they'll decide it's ready that it's being this many hours and my inflated bill they thought would somehow justify a lock that is $10 at Home Depot brand new.

Like I said I've been going there for many years I can't even remember how many dozens of work they've done for me they were never the cheapest or never gave me the feeling that I paid even a fair rate always felt like I'm paying on the expensive side of things but they were close to where I work and it was convenient so I paid I continue to come back and I shut up but not anymore.
I am now at a different locksmith place waiting for the lock to have his new keys made as I was told it'll be 10 to 15 minutes to recreate them so I'm waiting on site guess what my quote was $35 for the first key $5 for any additional key blank. I rest my case

Before going to buy a making box lock, I called the head office and ordered the model name c9100 in advance, so I knew that I would trust and trade as soon as I paid money. The owner of the Irvine scsc locksmith branch and one other person worked, and they were very unpleasant in responding to customers as they smelled of cigarettes. In addition, when I believed that the ordered item was given a completely different item, and when I brought it home and installed it, I realized that I had received a different item and walked about an hour round trip. . Very cheeky and rude. Never go to this shop. Because I just thought it was funny to know the customer and didn't feel sorry, and I had to go to this store twice. I asked if it was, but I completely ignored it.