Holyoke Lock Company Inc. provides key duplication, rekeying, lock installation, and hardware service for residential and commercial customers. They also assist with certain specialty keys and custom locksets Serving homeowners across Northampton, Massachusetts.
Customers mention fast turnaround on key cutting, the ability to solve less common lock and key issues, and practical pricing. The team is described as punctual on scheduled jobs and able to adapt to custom hardware and older doors Local experience that helps homeowners across Northampton, Massachusetts compare a more region-aware provider.
Serving Northampton and surrounding Western Massachusetts communities, including nearby cities in the Pioneer Valley.
This featured listing includes fuller business details and a stronger local presentation for homeowners comparing nearby options.
This listing includes service information, customer review signals, a photo gallery, and public contact details to help homeowners compare this business more easily.
Featured listings may appear with fuller business details and stronger local presentation.
Residential rekeying and lock changes; deadbolt and handset installation; door hardware adjustments; commercial lock and hardware service; master keying; key duplication, including some specialty and motorcycle keys; on-site lock repair and troubleshooting.
Recent reviews highlight quick key cutting, help with specialty and motorcycle keys, and timely arrivals for scheduled calls. Several customers describe fair pricing and thorough workmanship on custom or older doors. A minority of feedback mentions a negative phone interaction, while most note helpful in-person service.
Quick key cutting on a specialized key my normal place couldn't cut. It was fast and accurate. I wasnt expecting all the extras they had for sale there. Nice place
I’ve never had worse customer service experience in my life. I called the number, explained the situation and he told me it would be $230 for an emergency unlock. When I said that was fine he mumbled, but loud enough for me to hear, “God damnit.” Then, there was a long pause and he asked me for my name. I said to him that it didn’t seem he was too happy to be working with me. He responded, “who would be?” I was taken aback by this and reminded him that it was his job to help me, especially because I accepted the rate he gave from the beginning. He then continued to say, “Well, I’m willing to help you if you want me to come.” There was no eagerness on his end to do his job whatsoever, especially that job being allowing me back into my home. Completely unprofessional and downright rude.
Fast, friendly and reasonably priced. Arrived fast and fixed the door lock quickly too. Price was great! I would definitely recommend to everyone.
I needed a replacement motorcycle key, most places turned me away but Holyoke lock took on the challenge and helped get me back on the road. I hope I don't have key problems but if I do I know where to go.
Joe installed a custom built lockset in a custom built door and did a great job. He showed up on time and worked diligently and professionally. There was nothing cookie-cutter about this job as the door is a custom reconstruction in a 140 year old fire station and the lockset is also a custom job built by a blacksmith. The job understandably took a little longer than estimated and the total was reasonably and fairly adjusted for the extra time and work. Now the door functions better than before there was a lockset in it, so I could not be happier with Joe's work. I almost wish I had more doors that needed his excellent work!
Share your experience with this business. Reviews are moderated before they appear publicly.
Emergency service may be available for urgent issues.
Browse local businesses, homeowner reviews, and featured providers across Northampton.
Claim this listing to manage your business details, respond to reviews, and keep your public information accurate.