Brothers Lock & Safe, Inc.

Went to 7 different places to have some commercial keys cut and no one could do it. No one had the blanks. Drive here and 15 minutes later walked out with everything I needed. The lady cutting our keys was awesome and chatted while she worked. I will skip the rest and just go here first next time.

Pros: came very quickly and did the work very fast. Cons: didn’t give much advice on securing our home and was quite expensive for replacing a lock. Unfortunately, it wasn’t replaced with a new lock but rather someone else’s old lock. He didn’t leave our lock behind but took it with him, so it wasn’t our purchase of a new lock but a swap, which we didn’t intend. In the rush of the moment and because we were juggling too much at once, we didn’t realize what happened until after the fact, when it was too late…

Very dishonest, very unprofessional, very inexperienced business. This lock smith company (brothers lock smith) came to unlock my car door, they were very unprepared, as the man who showed up only had things to shove into the door, and not a lock picking device, as I insisted on using, which any “REAL” lock smith would have. I told the man I only wanted the lock picked, As past experiences with someone else lead to the left door frame cracking, he then proceeded to try shoving a hard metal bar into my door thinking this metal bar would unlock my car door somehow. Needless to say my car door frame cracked!!! I was very uset, and told him I would be contact the company’s manager, but seems they are always too busy to answer the phone, After finally getting ahold of someone about this situation, I was connected to a lady who said she is taking sides with the man who came out because he worked there for “30 plus years” and saying“You have no proof we came, so you can’t do anything about it.” Which is very disheartening as a business owner myself, I would have never treated a customer in that way! THIS COMPANY IS NOT A LOCKSMITH COMPANY!!!! for anyone looking for a locksmith, please never trust someone who shows up with only a metal rod to unlock a vehicle.?? I will be attaching pictures of the damages caused by only this company below, this is pictures of ONLY the right hand side (passenger side) as the left side was damaged before with another incident (NOT RELATED TO THIS COMPANY) Thank you for reading, God bless. -Stephen M. 2011BMW 328i