Steve Higgins
I went in to ask about getting a key fob programmed for my car. I purchased a new fob from ford after out 2nd fob was lost. Valley Lock and safe said it would vist $85 but they wouldnt guarentee it. I asked why and they said a had programmed another customers and it worked fine but the next day it stopped working. She said maybe a problem with the car. I said no problem, as long as it works when i leave. She said yes. So came back 15 minutes later with the fob to be programmed. Waited about 45 minutes because she was busy having a problem with another customers key. 2nd automotive guy goes to help me and says same thing. No guarantee. I said as long as it works when i leave. And he says, no guarentee it will. So he expected me to pay $85 for him to try! And if it didn't work, too bad! Seriously? Pay $85 to try? Youve got to be kidding me. And he didnt give a shit. It was too bad, no apology for making me wait 45 minutes. What a joke. DON'T GO THERE IF YOU EXPECT CUSTOMER SERVICE.