Jimmie's Lock Shop

Called to get help getting in my car after I locked myself out starting it to warm up. The guy who answered was immediately rude telling me “just because you looked us up on the map doesn’t mean we can be right there”, which I never asked. The last thing you need when you are in a bad situation is someone being rude for absolutely zero reason.

I called Jimmies Lock Shop Inc. last Monday to unlock my van after my kids had locked the keys in. When the technician arrived he was very helpful and got my van open. No problem. When it was time to pay I gave them my card and I noticed their hands were shaking terribly. Being a nurse that really stuck out to me and he gave my card back and that was it. It was later I realized I didn’t get a receipt and I thought maybe it’ll be texted or emailed because that’s how it usually is. I called a few days later and they said I had to come to the store to get a receipt. So today I go in the store. There’s an older man on the phone and a woman sitting in a chair and I assumed she had been helped. The guy on the phone waved at another employee and he came to the counter towards me and as I started to speak the man on the phone said, “No she’s first.” I said oh sorry I thought she had been helped and the other employee apologized and said he hadn’t seen her there. So I waited for them to finish and then the employee came back to me and I explained he hadn’t seen come to my house last week to unlock my van and I just needed a receipt. He said ok no problem and started writing it out. Then the man who was on the phone came over and said they needed my license, insurance, and registration. The employee was confused as was I because I had never been asked for all that information before when I’ve needed my keys out. The man who was on the phone because VERY hostile and defensive while I was providing my license and lltrying to get my insurance information pulled up on my phone. At one point he literally ripped the receipt from the clipboard the other employee was writing and threw it saying “if you’re not going to cooperate neither will we.” I said I’m getting the information I just had never had to before. Then he kept asking if it was a locksmith or a tow company I’d used before. I said I don’t know I’ve had to call more than once in my life. Then he was yelling that locksmiths have to have the insurance information and tow companies don’t. Ok, that’s good to know I’m getting the insurance card. But he would not stop. The nicer employee just walked to the back and left me with the older man who was yelling. He even said, “Don’t worry I already know you’re going to leave a shitty review on Google.” Kept insisting he wasn’t going to give me my receipt. I told him he absolutely was because I paid for a service. Then she said it was my fault because I didn’t ask for a receipt. I told him most businessss ask if the customer would LIKE a receipt. He told me I was on 10 since I walked in because I needed to come get my receipt. I am still just baffled as to what happened. I’m not sure why this person was so irate and hostile but I hope they can learn to handle their emotions better for the future. And the other employee I don’t know how they handle such a hostile workplace but I hope they don’t have to tolerate that.

Cool dudes and great service! Went in there just to get a copy of my mailbox key, and it was under $5 compared to the $7.50 I paid at the minute key thing at Walmart, when I needed extra copies of my house key. Will definitely be going to them when I need any copies made, or anything else.