Arcadia Lock and Key

We had an issue with a 2009 Ford Fusion ignition switch so I took the advice from my mechanic (son) to call Acadia. Brilliant! In a word. I received same day mobile service in Sooke. I received a message later in the day confirming my appointment and Russ called me to say he was heading out with an accurate Time of arrival. After thorough diagnostics the issue was determined and fixed. Their repair estimate was accurate so no surprises there. I highly recommend these guys.

I left my keys including my car FOB in my home office as I was leaving. I called Arcadia Lock and Key and they sent one of their technicians to my home. Their technician Gareth was here very quickly and unlocked my office door so I could retrieve my keys. Gareth was great. He re-keyed my locks, provided some spare keys and checked my FOB battery levels. He was friendly, professional and fast. I am very happy with the service. :) Thank you Gareth and Arcadia.

Wanted to share a great experience this morning dealing with Jackie and Adam. We needed a replacement key fob for our Lexus RX and were directed to Arcadia by our dealer. From the initial consult with Adam to the detailed estimates and timelines from Jackie, to the repair, the whole interaction was first class. Nothing flashy or fancy just good old fashioned service……. Professional, prompt, personal, precise. So simple, so easy, yet seemingly so hard for businesses to deliver. You both nailed it! It was a pleasure that will be shared. Thanks