KeyMe Locksmiths

This is a 3rd party site. If you want to spend a lot of money use them. They charged an outrageous amount for the service and even had a cancellation fee. They wouldn’t tell you a total till you gave card info, then tell you about the $80 fee. Although who they sent out to me, Mike Fajadro from Apex Roadside service was excellent. Will definitely go directly through them for fast and cheap service.

I was actually very impressed and surprised. Time and technology have really changed. Thought I had to drive around forever looking for a place to copy my 32yo car key. Took a chance and couldn’t be more pleased. Might have spent a bit more money, not sure, but the time aggravation saved was well worth it. Each key worked flawlessly, and even opened a door lock I thought was frozen and needed to be replaced. I would absolutely try this first next time I need this service.

I would give no stars if possible. My sister is visiting town and one of the kids locked her keys in her van. Her husband called Keyme, we spoke with someone who stated 3 separate times that a representative was leaving and on his way to us and we would get a text with his progress. Never received the text with his progress, but we were getting the kids ready to leave thinking he would be here soon, and so her husband checked in and we realized it had been over an hour and he wasnt here yet. And we had motion sence cameras on the front porch, so we know no one stopped or even drove by. We called them, and they told us they canceled the order because they didn't have anyone in the area. They charged my brother in laws card, never contacted us to let us know they weren't coming, and gave him a hard time when he insisted they better not charge us for anything. It is summer, and my sister and her kids and I were stranded waiting for over an hour waiting for someone who never even bothered to contact us to let us know they would not be coming. And now we are having to wait even longer for a second place to come because of their incompetence. Crapy customer service and rude people.

I went to the address listed on Google and even though the listing has an address, there is NO LOCKSMITH business at the listed location. This business is nothing more that a key duplication kiosk located in a Fry's grocery store.

After doing some research on line, it appears that this company uses their kiosk locations to mislead customers into thinking that they are a legitimate locksmith business. When their perspective customers call from the number on their website, they are charged more than the job is worth and then a "locksmith" is dispatched to the customer from cities outside of the kiosk location.

DO NOT USE THIS COMPANY!!! I REPEAT DO NOT USE THIS COMPANY!!!
I was locked out of my house and my husband called the nearest locksmith place (5 minutes from our house) to come open the door. Well it took the guy 45 minutes to get to my house, which was fine. When he got here I asked him how much it would cost and he said $150, which I thought was a little pricey but went ahead anyways. Then he was able to pick the lock on my house within a minute and I jokingly said “wow, that was the fastest $150 I have spent,” then he started getting defensive telling me he drove all the way from Phoenix and that is why it costs so much. (Which was odd to me, like why is your business in San Tan Valley, and you have people coming all way from Phoenix and your customers have to pay for that?????) Then he proceeded to tell me that the lock (that he picked) was broken. He offered to replace it for me and I said “well is it going to cost money?” Because I figured since HE broke my lock he would at least replace it for me free of charge. To which he said “of course it will cost you money.” It was at this point that I started to get frustrated because he kept telling me it wasn’t his fault and he didn’t do anything wrong and that my locks were over 10 years old and that is why it broke...??? I literally had them changed 2 years ago.
We sat there and argued back and forth for 10 minutes, I was telling him that this was frustrating because it worked before he picked it and now it is broken and he just kept telling me that it wasn’t his fault and the locks were so old. At which point I said let me just pay you so that you can leave. While he was taking down my information I asked him if he had a manager and he said that it was his own business (subcontractor) called “True Locksmith” and his name is “Shai”. And the place that we originally called is the “dispatch company” .So then he gave my card back and I went inside. Then I get a knock on my door about 5 minutes later and it is him telling me he forgot to swipe my card which I thought was weird but I gave him my card anyways, and he proceeded to argue back and forth again for another 10 minutes or so. (Which was all on on my doorbell camera this time) At which point I finally said there is no point sitting here arguing with a business owner. Then he left. The whole thing just felt so off and weird, like he never even said sorry or offered any type of solution whatsoever.
We decided that maybe the “dispatch company” (this company) could help us, to which we were hung up on several times and literally did nothing to try to help us. Every single time I would call they were all extremely rude and would hang up on me. So PLEASE DO NOT DO BUSINESS HERE!! It seems scammy and weird to me and if I can save someone from the hassle, time, money and frustration that we have dealt with I will!