Wolfe Safe & Lock

These guys are GREAT!!! I brought my safe in to see if they could get it open. I was leaving for Jamaica and my passport was stuck inside. Jake was able to not only get it open but also cut me 2 keys. He also helped me get it in and out of my car as well. They were beyond affordable and I was there less then 40mins. I would HIGHLY recommend!!

I visited Wolfe Safe & Lock to have a replacement key made after my original broke in half. I had both pieces, which meant it was entirely possible to duplicate. However, instead of doing the job, the locksmith lazily claimed they didn’t have the "key mold" for it. That excuse makes no sense—any real locksmith (or even someone with basic experience in key cutting) knows that as long as the blank fits the lock, the grooves can be duplicated onto it, even if the replacement key is slightly longer. I've personally done this when I worked in home improvement stores with far more basic machines than what a full-service locksmith should have.

On top of that, he made an unnecessary remark about the key being "cheap" and "made in China"—as if that had anything to do with the ability to cut a new key. Key manufacturing origin has zero relevance to whether a new key can be made. A new key could have been cut from a blank made anywhere, including the U.S., as long as it fit the lock. That comment felt completely unnecessary and borderline xenophobic.

So, that leaves only three possible explanations: laziness, prejudice, or an attempt to upsell me. Instead of taking 5 minutes to make a new key for a few bucks, they tried to push me into having them cut off the entire lock—something way more expensive and completely unnecessary. This is classic bad business practice: exploit the customer instead of helping them.

This is exactly why so many "old-school" service businesses are dying—because they prioritize short-term profits over long-term customer trust. If you want a locksmith who actually does their job instead of making excuses, go somewhere else.

UPDATE: After my frustrating experience at Wolfe Safe & Lock, I drove 30 minutes to another locksmith in Amsterdam, NY who had ZERO issues making a new key from my broken fragments. Not only did they successfully duplicate the key, but they also provided a stronger, American-made key blank—completely disproving the excuse that my original key was "too cheap" or "made in China" to work with.

The difference in service was night and day. This locksmith didn’t try to upsell me, didn’t feed me false information, and charged me only $4 and some change for the service your business refused to provide. I even offered to pay double out of appreciation, and they refused because they actually value their customers.

Your refusal to help wasn’t due to a lack of ability—it was either laziness, an attempt to upsell, or something worse. Thanks to an honest locksmith, I avoided paying hundreds of dollars for unnecessary lock-cutting services. Do better.

Got 2 keys made at a machine. Neither worked. Got one at a store. Didn't work. Got 2 at Wolfe.. TA DAAAA. Both perfect. Don't know why I didn't use Wolfe first like I usually do. Others were closer I guess but it's worth the drive to get the best.

Needed a new Schlage lockset/knob keyed to my current keys. The gentleman behind the counter was absolutely awesome. Not only did he adjust the lockset to fit my existing key, he gave me super helpful instructions for installation. It was all done within about 10 minutes. Top notch service.