George Nadeau
After experiencing a broken latch / striker on my door which removed the ability to unlatch and open the door, I immediately reached for the Pinders Lock Company whom I have dealt with very satisfactorily in the past. I was promised a technician in approx. 30 min. which lapsed into over an hour & 20 min. I explained where our house was located and how some delivery people who rely solely on GPS go to the wrong house. Upon arrival, the technicians went to the wrong house. After welcoming them into our house and showing them the problem door, they looked at it as if they had never seen a door lock before. They fiddled around with screwdrivers and other tools then finally went out to the car (not a locksmiths van) and retrieved some airbags which they proceeded to jam in between the door & jamb. After a huge amount of struggling the door finally opened. He removed the faulty latch and I was told that the replacement one I had on hand was also broken. They left after collecting $127. I installed the temporary replacement latch myself and am happy with MY result. Unfortunately in the future I will be calling a different company should I require service.