Vince T
First time using Key Me and I like it. The key worked fine and is of good quality! I would recommend KeyMe to anyone who wants to bypass going to a locksmith or hardware store to have a key made. Great service and very convenient.
FeaturedLocksmiths in Surprise, Arizona
KeyMe Locksmiths
KeyMe Locksmiths
KeyMe Locksmiths offers locksmith and key-copy services in Surprise, Arizona. It combines retail key-copy kiosks with mobile locksmith service.
Business Highlights
- KeyMe describes its emergency mobile locksmith service in Surprise as available 24/7.
- KeyMe advertises a customer-satisfaction guarantee.
Service Area
Surprise, Arizona.
Featured Local Business
KeyMe Locksmiths is one of 5 locksmiths ProsGrade lists in Surprise, Arizona.
Featured
Featured on ProsGrade
Listing details
12 services listed, including Key copy, Car key copy and Car lockout. Open 7 days a week. Rated 3.8 from 49 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How KeyMe Locksmiths compares with the other 4 locksmiths on ProsGrade in Surprise, using public Google ratings and review counts.
- Has more Google reviews (49) than 3 of the 4 other Surprise locksmiths on ProsGrade.
Services Covered
12 services- Key copyHouse, office, mailbox, and specialty keys.
- Car key copyCompatible car keys copied at kiosks.
- Car lockoutMobile vehicle entry with damage-minimizing tools.
- Home lockoutNon-destructive entry techniques when appropriate.
- Lock installationDeadbolts, smart locks, and high-security hardware.
- Lock repairJammed, sticking, misaligned, or malfunctioning locks.
- Lock replacementDeadbolts, smart locks, and commercial hardware.
- RekeyingExisting locks rekeyed on-site; new keys make old ones inoperative.
- Car key programmingTransponder keys, smart keys, and key fobs, programmed on-site.
- Car key replacementTransponder keys, smart keys, and key fobs, replaced and programmed on-site.
- Key fob copyCompatible RFID fobs copied at kiosks.
- Commercial locksmithBusiness lockouts, repairs, replacements, rekeying, access control, and safe services.
Reviews
What customers say
Kiosk users describe the self-service experience as convenient and easy to use, though one customer says some copied keys did not work and that the company refunded them within a day. Mobile-service accounts include a customer who says a locksmith arrived two hours late without notice and a refund was refused after cancellation. Another customer says a technician drilled half the lock without trying to open it, and that customer service justified the work and its cost.
Customer Reviews
Nadine Majeed
Very disappointed with this service.
The locksmith arrived 2 hours late to my appointment with no notice. After they finally arrived, I requested a key replacement and paid in cash. About 30 minutes later, I found my original key and immediately called to cancel, but was told no refunds are allowed — something that was never explained upfront. Since I paid cash, I have no way to dispute the charge, and it feels like I got scammed. Poor communication, lack of transparency, and no customer care. I would not recommend this company to anyone.
Wolfdogs
STAY AWAY FROM THE MOBLE SERVICES!!!!! The guy pulled up with a drill and a drill bit! NEVER even tried to open the lock! DRILLED HALF OF IT! I personally FINISHED GETTING THE LOCK OFF AND IT COST ME 80.00!!
RIP OFF...STAY AWAY! SCAM!! SCAM ALERT!
Update: Their customer service is just as BAD as the service they claim to offer. PLEASE STAY AWAY!
They JUSTIFIED the horrible service and the cost! DO NOT BELIEVE ANYTHING THEY SAY!
Alita Schaid
I am a real estate agent and I often times need to have an extra key made for my listings. I was not near the usual home improvement/hardware store to have a key made. But I found a KeyMe kiosk at my grocery store. My initial thought was, “this is great it’s near my home and it’s super convenient”. The kiosk made my key quickly and it did work; however, the cost was rather high. The price for one generic brass key is $9.99 - FOR ONE KEY! I gave KeyMe four stars in this review because it was so convenient and it did make the key correctly. But I did knock off one star for the price. Ultimately, I will use KeyMe again if I don’t have access to my usual places to make my keys.
Kerri Davies
Used their kiosk at a local Frys. Was easy to use myself. Took some time to have 5 keys cut of same key. But that would be expected.
Did have an issue that the first 3 or 5 keys didn’t work in lock. So I referred to their contact on the receipt emailed to me to try and get resolved. The link for submitting an issue was very easy and straightforward. I was even able to attach images to help show issue.
Within a day my request was handled and I was issued a refund for keys not working. No going back and forth at all. Things will happen and they just make sure to handle quickly and efficiently which provided a very positive customer experience. I would recommend trying their kiosks again.
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Frequently Asked Questions
Does KeyMe provide estimates before locksmith work begins?
KeyMe says it provides clear estimates before work begins.
How long does KeyMe's lock installation take?
KeyMe says timing depends on the number of locks and door type; many installations are completed during one visit.
Will KeyMe ask for verification before unlocking a home or car?
For a home lockout, a locksmith may request proof of residency or authorization. Identity verification may be required before unlocking a vehicle.