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Ben's Lock and Security

Locksmiths in Waterloo, Ontario

Ranked #2 in Waterloo | Grade A-

Ben's Lock and Security

Local locksmith shop and mobile service supporting residential and light commercial needs in Waterloo, Ontario. Known for clear communication, timely arrivals, and practical solutions for traditional and smart locks.

Why Homeowners Choose This Business

Clear explanations of options, helpful troubleshooting over the phone when appropriate, and fair, straightforward pricing. Local knowledge of common residential hardware and smart lock issues in Waterloo, Ontario.


Service Area

Waterloo, Ontario with reach into nearby Kitchener–Waterloo neighbourhoods.

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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.

  • Maintains a competitive standing in this market.
  • Has a higher average rating than many businesses in this area.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

Locksmith Services Supplier Installations Lock rekeying Lock Installation Repairs Lock Repair Key Cutting Smart lock troubleshooting Door Hardware Upgrade Deadbolt installation Residential Locksmith Commercial Locksmith Key Duplication Security Hardware

Lock installation and repair, rekeying, key cutting and special-order keys, door hardware upgrades, troubleshooting electronic and smart locks, and on-site service by appointment.

Reviews

Customer Reviews

David Campbell

Mike at Ben's Lock, provided a level of customer service that feels different, honest and helpful. He researched and needed to special order me a key that would fit my old Mazda Miata. 100% recommend Ben's Lock and Security. Be sure to ask…
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Mike at Ben's Lock, provided a level of customer service that feels different, honest and helpful. He researched and needed to special order me a key that would fit my old Mazda Miata. 100% recommend Ben's Lock and Security. Be sure to ask for Mike!

Andrea Gatto

I called around 9:30pm when we were locked out of our house because our Yale lock would not accept our code. A gentleman answered immediately. After I explained the situation, he mentioned they did not have any techs available at the moment…
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I called around 9:30pm when we were locked out of our house because our Yale lock would not accept our code. A gentleman answered immediately. After I explained the situation, he mentioned they did not have any techs available at the moment. He then went on to explain some troubleshooting methods for our specific lock and then referred us to another trusty local locksmith for on-site support. I was very impressed and grateful for the advice over the phone, despite me not being a paying customer. It was clear they care about honest work, llquality customer service.

****

Terrible. Strung us along for over a month. Didn’t show up. Said he was sick for some of it - of course that’s fine. But over and over, promises and then nothing. Finally said would send me photos of locks because he couldn’t bother coming…
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Terrible. Strung us along for over a month. Didn’t show up. Said he was sick for some of it - of course that’s fine. But over and over, promises and then nothing. Finally said would send me photos of locks because he couldn’t bother coming over. Didn’t even get them. I’ve owned a science and engineering company for almost 40 years. In my opinion, Ben’s Lock had the poorest and most unprofessional behaviour I have experienced.

Erin Morrison

The second time I used Ben's Lock was for an emergency situation. Not only did Ben pick up the phone when I called, but he was at my home within 20 minutes. I can't thank him enough for his prompt response and I will never use another locks…
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The second time I used Ben's Lock was for an emergency situation. Not only did Ben pick up the phone when I called, but he was at my home within 20 minutes. I can't thank him enough for his prompt response and I will never use another locksmith. Quality of work and service is amazing.

Richard Dyck

Ben came on time and did the work competently explaining the rationale for certain choices clearly. His services were reasonably priced. Would recommend Ben for his fine work at our home!

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Frequently Asked Questions

What locksmith services do you provide?

Common requests include rekeying, lock installation and repair, key cutting, and help with stuck or malfunctioning door hardware. The team can also troubleshoot many electronic and smart lock issues and advise on replacement options when needed.

Do you handle smart lock problems?

Yes, they can troubleshoot keypad and smart lock issues and suggest practical next steps. In some cases, guidance over the phone may resolve the problem without a visit.

How do I get a quote?

Call the shop to describe your door and lock type and the issue you’re experiencing. You’ll receive a straightforward estimate and, if needed, a time window for on-site service.

Can you make or source specialty car or house keys?

They can cut many common keys and may be able to special order less common keys. Availability depends on the key type and hardware; call with details for confirmation.

What are your business hours?

Weekday hours generally run during business days with extended hours mid-week and a shorter day on Fridays. The shop is typically closed on weekends; calling ahead is recommended.