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FeaturedVerifiedLocksmiths in Waterloo, Ontario

Ben's Lock and Security

Featured in Waterloo Today 4.90 (74 reviews)(519) 588-5138

Ben's Lock and Security provides residential and commercial locksmith services in Waterloo. It pairs on-site work with a shop offering key cutting, lock hardware and in-store assistance.

Business Highlights
  • Ben Knarr is described as a professional bonded locksmith.
  • For commercial and industrial installations, the company says its installed lock systems comply with local regulations and relevant industry standards.
  • The company says it avoids upselling unnecessary services.

Service Area

Kitchener, Waterloo, Guelph, Cambridge, St. Jacobs, Elmira, New Hamburg, Stratford, Brantford, Woodstock, Fergus and Elora.

Featured on ProsGrade. Ben's Lock and Security is one of 6 locksmiths ProsGrade lists in Waterloo, Ontario.

Listing details

12 services listed, including Residential locksmith services, Lock rekeying and repair and Residential doors and frames. Open weekdays, closed on weekends. Rated 4.9 from 74 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Ben's Lock and Security compares with the other 5 locksmiths on ProsGrade in Waterloo, using public Google ratings and review counts.

  • Ranks in the top half of the 6 Waterloo locksmiths on ProsGrade by Google rating and review volume.
  • Rated 4.9 on Google, well above the 4.5 average of other Waterloo locksmiths on ProsGrade.
  • Has more Google reviews (74) than 3 of the 5 other Waterloo locksmiths on ProsGrade.
  • One of 3 Waterloo locksmiths on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

12 services
  • Residential locksmith serviceslock installation and emergency lockouts
  • Lock rekeying and repairrekeys, grip sets, lock repairs and security strikes
  • Residential doors and framesdoor wraps and break-in repairs
  • Key cuttingtubular, disc-detainer, antique and high-security keys
  • Mailbox lock repair and replacement
  • Safe installation and openingssafe installation and safe opening
  • Commercial locksmith servicesrekeys, hardware, panic bars, fire-rated doors and metal frames
  • Exit device installation and repairalignment problems, sticking mechanisms and worn hardware
  • Multipoint locking systemsmultipoint and 3-point systems; alignment and worn-part repairs
  • Access control and securityelectronic locks, keyless entry and electric strikes
  • Keypad lock installation and repair
  • Automatic door operator installationbarrier-free washrooms

Reviews

What customers say

Customers praise helpful advice and service, and one customer notes that Ben clearly explained the choices while doing competent work. One customer says Ben arrived at home within 20 minutes during an emergency, while another credits Mike with researching and special-ordering a key for an older Mazda Miata. A separate customer reports waiting over a month without a visit or the promised lock photos.

Customer Reviews

David Campbell

Mike at Ben's Lock, provided a level of customer service that feels different, honest and helpful. He researched and needed to special order me a key that would fit my old Mazda Miata. 100% recommend Ben's Lock and Security. Be sure to ask for Mike!
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Andrea Gatto

I called around 9:30pm when we were locked out of our house because our Yale lock would not accept our code. A gentleman answered immediately. After I explained the situation, he mentioned they did not have any techs available at the moment. He then went on to explain some troubleshooting methods for our specific lock and then referred us to another trusty local locksmith for on-site support. I was very impressed and grateful for the advice over the phone, despite me not being a paying customer. It was clear they care about honest work, llquality customer service.
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****

Terrible. Strung us along for over a month. Didn’t show up. Said he was sick for some of it - of course that’s fine. But over and over, promises and then nothing. Finally said would send me photos of locks because he couldn’t bother coming over. Didn’t even get them. I’ve owned a science and engineering company for almost 40 years. In my opinion, Ben’s Lock had the poorest and most unprofessional behaviour I have experienced.
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Frequently Asked Questions

What does Ben's Lock and Security assess before residential lock work?

It begins by listening to the customer's needs and assessing the existing door-lock hardware, including its security, durability and functionality.

Does Ben's Lock and Security require someone to be home during residential service?

No. Presence is optional, though the initial consultation and assessment are recommended in person; work can proceed in the customer's absence after service details are confirmed.