Aaron-Elliott Locksmiths

We’ve used Aaron-Elliott multiple times in the past, so when we needed locksmith work again, they were the obvious first call. That was a mistake. It took nearly two weeks just to get a callback. When they finally responded, none of the information I had already provided had been communicated internally. I calmly expressed frustration about the delay. I did not swear. I did not raise my voice. I simply said, “I’m frustrated it took so long to get a callback.” The response? I was yelled at, given zero accountability, and then immediately hung up on. Shockingly unprofessional. Literally, a simple “sorry about that” would have resolved the situation in seconds. Instead, she was rude and disrespectful. I almost never write reviews and my experience was so awful that I felt I had to in this case. Based on Aaron-Elliott's replies to other negative reviews, this seems to be a pattern. If you can't take accountability for a basic scheduling call, then why should any of your customers feel confident that you will make it right if one of your technicians were to make a mistake? I may not have been your biggest customer, but I was a loyal one who goes above and beyond to support locally owned businesses. You lost me and I’ll also be removing Aaron-Elliott from our neighborhood vendor list.

I didn't even get as far as them coming out and if I could give a negative review I would! I called a locksmith that was at my house and it was going to be a lot more expensive than I thought so I called Aaaron Elliott. They told me to use who was there and wouldn't come out because he didn't like that I'd called someone and was now calling them. I would be paying the person already there a service fee almost as expensive as the AE work. I told him I would be paying them and asked why it mattered to him and he just said ok so I hung up. Do not use them. Edit: I saw your response and what you said is absolutely untrue. No one told me they were putting me on hold to check on a technician. What I originally described is what happened! What the person at Aaron Elliott said was that he didn't like that I was "shopping around" when someone was at my house. I was willing to pay that company's service fee and then pay your company, which both of those things were cheaper than who was already at my house. Because of the rudeness and audacity your company had to tell me how to use my money and treat other vendors, I would NEVER use you and until today I knew you had a good reputation. I've already told multiple people about what happened and hope you think about how you're treating potential customers in the future. Edit 2: if you were the one that answered the phone then you and I both know that what you're saying did not happen. You are playing victim to get others to feel bad for you. I myself have been taken advantage of many times with businesses and I'm tired of it. My family has also owned their own business for 30+ years so I know it from that side too. It's not that I'm "unhappy", you are not admitting what happened because you don't want a bad review. I understand that but at least be honest about what happened.

One of the worst customer service experience I have ever dealt with. Please note I’m calling them because I need an advice. Otherwise I would have fixed it myself. He told me my car could have two issues which one did I want to get fixed. I told him I wasn’t sure because I didn’t know what exactly was wrong. He became rude over the phone and said I’m asking you if the door knob is turning. I am not an idiot, but the way that person spoke to me over the phone. I would never use them I rather take my money to someone else that has better people skills and I would recommend for you to go somewhere else. I gave them a call because he was highly recommended from my employer that uses him OFTEN. I honestly wonder how people that treat a customers that way can still be in business. No sir — you seemed annoyed. You asked me to call you back once I had all the details about my car, and I did. However, your tone and the agitation in your voice made me feel like I was bothering you. When trying to gain business, a welcoming attitude goes a long way. You’re right — once you started speaking with an attitude and asked what I wanted to get fixed, I said I wasn’t sure yet and just wanted it looked at first. Your response, in an irritated tone, was “I TOLD YOU IT’S ONE OF THE TWO ISSUES.” At that point, I said “never mind, I’ll take my money somewhere else,” and you replied “OK,” so I hung up. Why did I hang up? Because I called with a problem, not to be disrespected or spoken to like a child. I called to pay for a service — not to beg for something for free.

We had an appointment scheduled for 11:00 AM to have our home re-keyed. When no one had arrived by 11:10 and we hadn’t received any communication, we gave the office a call and were told they were just about there—no problem. After another 25 minutes with no update or arrival, we called again around 11:30 and were informed the new ETA was 11:45. They ultimately arrived at 11:50 and completed the job quickly and efficiently. We completely understand that things happen and appointments can run behind—no big deal. That said, a little proactive communication would have gone a long way. Rather than having to reach out multiple times for an update, it would’ve been helpful if the company kept us informed along the way. Overall, the service itself was great, but the communication could definitely be improved.