The Armstrong Company

If for some reason, you MUST use this company, please do yourself a favor and buy the premium insurance package they peddle because YOU WILL NEED IT! 4 months since our move with Armstrong Relocation in Baton Rouge and we are STILL working out the settlement with United Corporate for the damage done to our personal property. This company does not care about you or your property; they will tell you anything you want to hear to get your contract signed and your money in their hands. Our delivery was nearly 3 weeks late from our contracted spread, which they scheduled. In the meantime, we were given every excuse in the book and just had to wait in limbo until a moving company in Arkansas was able to fit in an unload/unpack into their schedule. Thankfully, we were compensated $250 a day for each day late thanks to that premium insurance policy I mentioned. During that time, the movers at the Baton Rouge Armstrong Relocation office did nearly $10K in damages to our furniture and property during the 3 weeks it sat in their care. Every single piece of furniture they touched was damaged with several items ruined or rendered useless. The process of negotiating a settlement with United Corporate has been as slow and painful as the move itself.

We relocated with Armstrong 2 1/2 years ago. The movers dropped some of our furniture down our stairs and cause damage to the stairwell, walls and ceiling. They also drug the furniture across our hardwood floors causing dense throughout. We submitted the claim as we were instructed. Over the course of 2 1/2 years they’ve had people come out and look. We got quotes. They even agreed to pay for the damages after we received estimates. I have it in writing. In October they said the check was on the way. It is now January and no check. I have tried repeatedly to contact them. Finally I get a message that their company is having financial issues and they will not be able to pay for damages. DO NOT USE THIS COMPANY!!! We have used many moving companies and this is by far are worst experience! I would give zero stars if I could. DO NOT USE THIS COMPANY!!! Update: they FINALLY sent payment after almost three years but not until we got our attorney involved. I still stand by NEVER USING THIS COMPANY!

Warning! Do not use this company for your move! I can't begin to tell you how much of a nightmare experience we had trying to move from New Orleans to Houston. While they did a great job packing up our home, the delivery experience was awful and time consuming. They first postponed the promised delivery date by five days because the driver had a personal problem. When they arrived five days later they ignored the instructions on how and when to deliver to our building. Showing up 3 hours late, they took their time unloading. I personally moved 40-50 boxes in the hopes that we could complete the delivery. It wasn't close. They had to return three days later. At that time they sat outside of our building for two hours while they waited to confirm their payment from their dispatch. The driver also complained about the bad condition of his van. None of this should have been our problem. We had already paid thousands of dollars for this move. I have spoken with the customer service team at United/Mayflower and been disappointed with their response. I would have hoped for such a large company to be adequately compensated for our waisted time and suffering. I was not!