College Hunks Hauling Junk and Moving

This review is coming from someone who used to genuinely love this company. We moved to the Tampa Bay Area over 10 years ago and used College Hunks Hauling Junk more than five times for our own moves and twice for my parents. They used to have great customer service, accurate estimates, and teams that actually cared. When they damaged our floor 8 years ago while moving a washer and dryer, they took responsibility and had it repaired within a week. That level of accountability is why we kept coming back and recommending them. This last experience completely changed my view of the company. I called about a week ahead of time to get an estimate to pay for my mom’s move. The woman I spoke with, I believe her name was Alhyia, was kind, patient, and thorough. She pulled up my parents’ 2023 move, which was around $610 and broken down by items. This time, my mom had significantly less furniture due to my dads passing away. One entire bedroom set and an office had been donated from us to a charity we love and they use College Hunks also. Everything was already packed and ready to go. She moved within the same apartment complex, just two buildings down, same number of floors as in 2023. To be safe, the estimate was padded by about $300 more even though logically it should have been similar or less. I did not book immediately because we were waiting on confirmation from the leasing office. When I called back a week later to book, I spoke with Jesse. He reused the estimate and sent the booking link for me to book, which meant he would be getting commission for this job and not Alhyia… The final bill came out to over $1,500 for a move that involved less furniture than before.. THREE TIMES More than in 2023. The job took over ten hours to move less than half a truck of belongings. I still tipped the movers. I called to give the company a fair chance to explain or make things right. Instead, I was met with zero empathy and a lot of defensiveness. Jesse focused entirely on protecting his commission rather than listening. The estimate structure had changed from item based to time based, which benefits the company the longer a job takes. When I questioned this cost, he made comments that did not make sense, including saying that more muscular and in shape movers they used to send out would actually take longer than smaller, less in shape movers. It felt like he was saying anything he could to justify the cost instead of addressing the issue. What bothered me most was the complete lack of humanity. When I mentioned that my mom was moving alone after my dad’s passing and that this is why she had less furniture than last time, there was no acknowledgment at all. No empathy. No pause. Nothing. Just cold, transactional responses. At one point he even told me to go ahead and leave a one star review and said it would just be taken down. That response alone says everything about how this company operates now. This is no longer a business that values loyalty or customer experience. It feels like a company that prioritizes commissions and inflated pricing over fairness and care. The longer a job takes, the more they make, and customers are the ones who pay for it. We will not be using College Hunks again. Not for our next move, not for future donations, and not for any client or personal recommendations. It is extremely disappointing because this used to be a company I trusted and spoke highly of. That version of the company is gone.

These guys are horrible and inconsistent. Weve (and family members) have used them in the past multiple times. We had issues previous times with damage to our place which they fixed. This time they sent two people for a 3 bedroom apartment and charged us $1500. The same apartment cost half that last time we used them and they brought 3 people. It took almost 10 hours and it was moving from one apartment to a few apartments down the street. Last time the job took 5 hours. Just a complete lack and embarrassment on the operational side to be such a dramatic change for the exact same move. Very disappointed. Find a company that actually takes pride in providing even a reasonable service for their clients... **EDIT: AFTER SPEAKING MORE TO MY WIFE I AM APPAULED BY THEIR BUSINESS MANAGER WHO NAME BEGINS WITH A J. RULE #1 YOU DO NOT ARGUE WITH A CUSTOMER WHEN YOU ARE IN THE WRONG. HE CLAIMED TO QUOTE US BUT A LADY QUOTED US INITIALLY FOR $600 AND WE HAVE THE ESTIMATE VIA EMAIL. THEN WE CALLED BACK THE NEXT DAY AND WIFE GAVE HIM THE CARD AND PUT IT UNDER HIS NAME. THIS SOUNDS LIKE SOMEONE JUST WANTED THE COMMISSION AND DOES NOT CARE ABOUT THEIR CUSTOMERS. REGARDLESS IF ITS AN ESTIMATE, WE PAID $700 2 YEARS AGO WITH LESS FURNITURE AND NOW IT TURNED INTO $1500. THE WORST PART WAS THE LACK OF ACCOUNTABILITY AND THE MANAGERS ATTITUDE. THIS IS A HORRIBLY RUN COMPANY.