Quality Move Management Inc.

Of seven respondents QMM established top position when I ran a RFQ for my move from Vancouver to Frankfurt (Germany), mainly due to Aidan's professional support and competitive quote (I ended up with a 20 ft container with QMM whereas competitors only offered LCL services). Once the contract was signed, Aidan visited my home, determined all what was needed for the move and it was smooth sailing from there. Irene (the QMM move manager) guided us through all steps required (documentation, insurance, etc). I had special requirements for crating of two totem poles, which was professionally handled. Once the packing team showed up at my home it took them less than 3 hours to pack and move out. No additional fees for packing material etc, the invoice reflected what was agreed. Tracking of the container was available online. The only hickup I encountered was with QMMs German partner that handled the import to Germany (Hasencamp). Their demands for documentation that I was a Canadian resident were really excessive (think Canadian Passport and >12 month of utility bills is not enough, they requested 12 months of credit card statements, and even more prior to arrival). Considering that my customs experience at arrival in Germany was completely different, this is something that QMM should look at. I certainly can recommend QMM for international shipping, they handle such a complex task professionally and give you peace of mind.

From my initial phone call, to the follow up after the delivery of my belongings - it has been a wonderful experience. Francis with QMM was the first person I contacted. I was in a bit of sticker shock when he gave me the first quote, but he was very pleasant to talk to, knowledgeable, and transparent about pricing. He was also very understanding when I decided it just wouldn't be worth it to send so few items and pay that amount. There was no sales pitch or pressure that followed, which I really appreciated. This was an emotional transaction for me, as I had just lost my mom, and there were items very special to me that I did not want to give/donate. I was certain that there must be a cheaper way to move these items from Alberta to North Carolina. I contacted nearly a dozen different moving companies to get quotes and information about cross-border moves. There were lower quotes and other shipping options that might have saved some money, but none that I was comfortable with. The more companies I called, the more I learned about what was involved. A lot can go wrong with a transborder move, which could end up costing a LOT more, in the long run. Many companies were not upfront about several charges I would have ultimately been "surprised" with upon receiving my belongings. I went with my "gut - intuition" and called Francis back and scheduled the move, now with double the amount of items to be shipped. Lorraine took over at that point and was amazing with communication from start to finish. She made what I would consider to be a very complicated process - extremely smooth and easy. The movers showed up on time for pickup, and delivery was within the window specified. Upon receiving my items, I noticed many of the furniture items had been more securely protected for the long journey. I am beyond impressed and cannot recommend this company enough. There were no surprises throughout any part of the process...other than how incredibly smooth it all went!! Thank you all so much - I am beyond grateful to have my mom and dad's belongings with me now, in my own home.

QMM did Very Good Job, without any loss, I got my all stuff delivered very conveniently in just a week from East cost to West cost across the border! Thanks Heather & Lorraine for your well coordination and support to delivered by stuff safe and securely!