Emerald Moving Inc

EXCELLENT SERVICE! Such a great experience; from the reservation for the date of my move from a two-bedroom to a one-bedroom apartment in the same Complex, to the actual move. Sandy was very professional when arranging/scheduling my move and in a follow-up confirmation. And, I can’t say enough about Sawyer and Zack. They were on time, organized, thoroughly discussed the job before beginning my move and gave an accurate time estimate. They were courteous, friendly, professional, and quick. They took great care with my mostly vintage and antique furniture; using covers and wrap where needed. Sawyer and Zack also placed every box of clothing, dishes, linens and furniture items in its appropriate place with very little direction. I was so impressed. Thank you, Emerald Moving & Storage, for your GREAT STAFF!

EXCELLENT service from the two guys who arrived today to move heavy furniture and boxes to multiple levels in our home. Our house has 4 different levels. We needed furniture moved from different levels and even into garage (making it 5 levels!). The guys were friendly, professional, and had no complaints about doing a job that was overwhelming to us. This is our second hire for Emerald Moving. We would absolutely hire them again. It would've taken us weeks to do these moves and most would not have been possible at all. Best money we've spent since moving to our new house!

We had their crew out four separate times as we were in process of packing U-Haul pods preparation for moving

Each time their crew came out,
Often with different people making up a team, they were consistently excellent.

Sandy, the polite professional woman that I spoke with on the phone especially when changes came up, did an excellent job. Multiple times I spoke with her on the phone when we made changes secondary to other vendors we were working with,
She consistently was understanding, and worked with the options she had an availability. I really appreciated her services, especially when you're going through stressful period of time such as moving from home where you have been many years.

I give them top marks for how they work together with teamwork, their abilities to help pack things up to reduce the odds of us having breakage on route, being empathetic and professional, kindness, transparency and honesty, and being very responsible.

They help me both with residential tasks as well as in our professional office that we closed.

Their prices were Fair, easy to understand, straight up transparent and honest.

Each of their workers were diligent, hardworking, and efficient.

I would definitely use them again and recommend them highly. Most of my friends were already aware of them as well as our realtor, because they have a well-deserved excellent reputation

The crew from Emerald Moving were efficient, careful, and friendly. Sam and Zach understood our needs and worked with us to get our files moved in a format that helped us by making it easier to get to them at the delivery point. We really appreciate Emerald Moving and would recommend them for any small business that needs furniture, files, or equipment moved. Thanks guys!

Let's start off this review with a couple of positives:
- The loading crew itself was attentive and did all that was asked. The crew understood our time constraints (unlike management, as you will see in the following).
- The crew did what they could, saved the experience, and deserve 1.5 of the 2.0 stars given.

Now, on with the painful negatives that should have you asking yourself if you ever want to work with this firm:
- My wife reserved the job date and time months before our requested appointment for two loaders and a packer. My wife was assured of the appointment via an email confirmation from Emerald's system. Three days prior, my wife called Emerald's phone contact (assumedly the scheduler/dispatcher), who assured my wife that we were on the books for the requested date and time that would happen just over 72 hours after the call.
- By now, you probably have guessed that Emerald's system failed miserably. Imagine yourself in our scenario with several key moving (no pun intended) pieces that had to rely upon the loading of our U-Pack 26-foot trailer. My wife and I were up early on appointment day and had our trailer ready in time for the 9 am appointment. At 9:30, we called Emerald and were told that they had us on their schedule for a week later than our confirmed appointment. To save you from longer details, we called several times throughout the day and were provided placating information that had us getting angrier and more concerned as the day went on. Suffice it to say, after the last assurance that the crew would be to us by 2:30 pm, we saw the three guys show up at 4 pm. That's seven hours after the time that was needed by us to work the other parts of our plan.
- Moving is stressful. We can agree on that. The dispatcher contact provided very little compassion for our situation and seemed to never really give us realistic information. She did finally provide us with a token discount offer that was insulting in terms of our ultimate pain, inconvenience and solution.
- Fortunately for us, we had arranged for a local friend who had a twenty-foot cargo trailer that pulls behind his pickup. He did show up on time. In fact, he is the reason that we were able to complete our move, as he took a much larger portion of the load than we anticipated. Good guy with a lot of heart.
- Is today's work world challenged by a shortage of workers for certain industries? Sure. I would think that Emerald would take in to account the order demand and available staffing as part of their scheduling. Clearly, they need to tighten up the operations. If that means turning down some work, maybe that's not such a bad solution for their long-term success.
- While we waited for the long-overdue crew, my wife and I did a portion of the job (that we had hoped to avoid) just so the crew could finish before dark and we could get our pre-arranged U-Pack trailer on the way at the scheduled time. You will see in the accompanying photo that we took what was to be a three or four hour job and enabled the hard-working crew to complete their portion in two hours.

In summary, this situation made a stressful process even more challenging. Our minds were racing with thoughts about the possibility of no crew even showing up to take our belongings that were load-ready in every shape and form. The solution did happen, but not without us wondering how we would move all of our belongings back in to the house as a necessity for finding an alternative solution.

This is a caution for you to consider very carefully how comfortable you are with enduring an experience such as ours. Nobody likes to move. Companies such as Emerald should do what it takes to make moving even slightly less painful.