North American Van Lines

My wife and I are the biggest skeptics in the country, having been ripped off in a bait and switch by a Florida moving company in 2024. We moved at that time from California to Texas and hadn't recovered from that swindle when we were forced to move back to California in 2025. We contacted over a dozen moving companies before deciding on North American in October 2025. The move happened in November 2025 and we are still amazed at the results. Kris and Crystal coordinated the perfect move and thank God they sent Jorge to drive and handle the venture. He brought great crews to westTexas and northern California and the move couldn't have gone smoother. Jorge maneuvered the gigantic truck inside the small entrance to our Texas complex like he was riding a bicycle and kept us in good hands between there and California. The fixed price did not change and we couldn't be happier. North American is now our moving company for life. Thank you!

Mark and Cindy B

AVOID this firm like the plague. Wish could give 0 stars. I purchased the add'l $1000+ insurance to protect my goods yet they refuse to correct their mistakes, including their movers destroying an interior door to my home and dropping a new $2500 safe on the ground, making the door inoperable, claiming that since it had a small scratch on the side that it was pre-existing damage. Now I need to file a lawsuit against them. BBB claim made, disputed the charge, will contact the state AG later, and if they don't fix by Friday, will file a lawsuit.

This was my first major move experience like this. So maybe my opinion is skued.

Friendly people and no qualms about charter of staff. They we kind and considerate of my kids.

However, many boxes were not packed well. We had a number of boxes that were half empty and therefore crushed in transit. Also many bins we just placed in the box and crap piled on top. Most of those were broken.

Our China was packed without paper between the peaces. When you buy dishes they come packed like that for a reason. Considering the pack job I am surprised more wasn't broken. But my guess is that if this needed to travel over seas it would have been a different story.

My concern is regarding an unacceptable amount of damage to my belonging while receiving professional moving services through North American VanLines / AirVan / Sirva and a denied claim.

I spoke with Sirva - North American Van Lines regarding a move from California to New Jersey for work. I had two full discussions with the Professional Move Coordinator regarding my belongings being in packed in storage and needing to be moved across the country. I inquired about the various ranges of insurance listed on the contract and what they covered. Although we discussed percentages of coverage, it was never mentioned that customer packed boxes would not be covered. Therefore, I purchased 100% insurance. Please note that I have moved several times in the past and utilize quality wrapping, peanuts, bubble wrap, heavy duty boxes etc. and all my delicate items were marked fragile all around the box.

My belongings arrived in the timeframe as described, and while the movers were moving, I noticed particular one of the movers was very rough in how he was handing the items. Examples include dropping a lazy boy chair on the ground once inside and the chair making cracking sounds. I abruptly looked at the mover and he replied "It's heavy". Or him flippantly bouncing his dolly down the stairs without picking it up, causing a loud banging noise at each step and shaking of the stairwell. Items had also been left on another truck which involved a second trip, and paperwork was forgotten which involved a third trip.

Most importantly, while the movers were present, I noticed a number of boxes appeared a bit smashed, and I therefore starting opening them to find that approximately 18 pieces, $659.67 in damage, in over 7 different boxes were broken. In addition, a very large vase that was to be boxed and transported by the company was missing, and when asked about it, the mover responded "It probably got broken and was thrown away." Subsequently, I filed a claim with the company regarding the broken items and was informed by a Senior Claims Adjuster that "While reviewing your signed delivery documents, I find that all cartons are listed as PBO-Packed by Owner. I am sorry to advise that since we had no control over the packing of such cartons, we are unable to accept responsibility as claimed. Therefore no settlement check will be forthcoming."

My dispute is that firstly, the incredible amount of carelessness demonstrated and damage to my boxes reflects a lack of concern, professionalism, and handling by the movers and not a customer packing issue. Therefore, I would like to dispute that the cause of the damage was customer error.

Secondly, the large vase was not packed by the customer and was to be packed by the movers and never made it to the destination.

Lastly, in two full inquiry conversations regarding insurance with the booking agent, never did he advise that the packed boxes I had described to him would not be covered yet upsold me on the most expensive insurance amount and the bill was higher than described.