Premiere Van Lines Moving Company Halifax

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This driver was shockingly rude and completely disrespectful. He forced his way to the front of the line without any regard for others and acted in an aggressive, arrogant manner. His behavior was unacceptable and showed a total lack of basic courtesy. I would strongly warn others to avoid dealing with someone like this.

Darcy Gauthier on Premiere Van Lines Moving Company Halifax

Giving two stars and not one because the delivery guys were great. Otherwise, I probably will not do my next move with Premiere, mostly because expectations were continually not met due to failures of communication throughout.

We thought lower weight would mean lower cost. Our contract simply said that the final cost would be determined by weight, and every indication was that lower weights cost less. We were even encouraged to get rid of furniture to lower the weight given in our walkthrough estimate (they sent us a guide to lowering our weight). We were surprised then to see that in the end the weight cost was the same as the estimate despite being 800 lbs less. Turns out, as weight goes down the cost per lb goes up, a lot in fact. And our estimate was right at the breakpoint for the lower weight bracket, meaning even one pound less put us in the higher cost/lb bracket. I didn't figure this out until I saw the final invoice and asked, because it's not in the contract or explained in the terms and conditions shared with us before the move. It could have been communicated much better in advance. We wasted so much time selling and throwing away furniture and now need to waste more time and money buying new furniture, and it didn't save us any money.

There were unexpected additional charges, as well. The day after the movers had already taken our stuff, we were told that they checked our destination address and determined that the truck would not be able to enter that neighborhood and we would need a shuttle for an additional charge. That was unexpected, because Premiere had known our address well in advance of the move. I'm not sure why they weren't able to communicate this to us earlier. We assumed they'd already verified all the associated charges before taking our belongings.

There was also an erroneous charge in the invoice that took over a month to get resolved. We were clear that we would do the packing ourselves but were charged a packing fee. I had to follow up multiple times because repeated assurances that it would be dealt with "next Monday" or "shortly" etc. kept falling through. It took one day to fix after escalating with Atlas.

That's glossing over other smaller commucation issues as well. Again, the delivery guys were great, though, and we had no damage to our belongings on delivery.

Melanie Timmins on Premiere Van Lines Moving Company Halifax

The guys were very rushed and kept talking about getting back to their families. One urinated all over my toilet seat, my latch on my electric fireplace was broken and a broken crystal glass. A few scuff marks due to rushing and not a good experience over all. They didn’t reassemble the things they were supposed to because they said they could not find the screws. I would never request their services to move my dog house.

Stephanie MacLaren on Premiere Van Lines Moving Company Halifax

I can highly recommend Premiere vans for your moving needs. They were professional and very pleasant to deal with from the start. Everything was straight forward and the move was scheduled and executed smoothly and without a hitch. The movers themselves were polite and helpful. They asked for my input as they went along which was very impressive. All of my belongings were wrapped with care and not a thing was damaged. If you are looking for professional help with moving then look no further! 10/10 Service!

Kerri Brewster on Premiere Van Lines Moving Company Halifax

I contracted with Premier Van Lines for a local move, and they were fantastic! It started with a great sales consultant who answered all my questions, told me many things I hadn’t thought of, and emailed me helpful information for planning my move. The Operations team continued the great service and kept me well-informed in the days leading up to the move. On the day of the move, the moving team arrived on time and were amazing - quick, cheerful, professional and a real pleasure to work with. Several hours after the move, I noticed I was missing the shelf from my coffee table, which had obviously been overlooked on the truck. Because I was busy with other things, it was a couple of days before I called the company about it, and I thought odds were good it might well be lost by then. However, they were quick to track it down, and delivered it to my door in perfect condition the next morning. I will definitely use these guys if I move again!