Two Small Men With Big Hearts Moving Company - Kamloops

My experience with two small men with big hearts was absolved wonderfully. Two of the most polite , great young men you would wish to meet. Very efficient, helpful move anything around, just ask and was done. I have recommended the movers to my friends when they move.
Regards
Marguerite

Unfortunately, I would not recommend this organization for a move. I trusted them with a relatively small move - move-out, storage, move-in - and it was far more difficult than it should have been. Not only were most of my furniture pieces treated with such little care that virtually everything was damaged, a number of the boxes that were clearly labeled with room names ended up nowhere near the rooms they were intended for. Additionally, there was some pretty significant damage to the property I moved out of, but because you only have ONE day to report the damage I had to pay for that to be repaired out of my own pocket. There was a three inch gouge in the flooring, scratched and gouged trim that needed to be repaired and painted, all because the movers forced a treadmill through a bathroom door rather than the bedroom door. The repairs cost more than $500. I believed it to be a genuine error though, gave them the benefit of the doubt and hired them again to move my items from storage to my new home. That’s when the extent of the damage to my furniture came to light - the legs from my practically new sofa were lost, it’s filthy and has several rips and tears from being drug on concrete, the door to a storage cabinet was snapped off when they turned it on its side to move it into the garage and there are chips and dings on tables and other items. When I reached out about this, I was told that there was no provision for anything with particleboard components, and anything that was covered was compensated at $.60/pound. That meant compensation was less than $400 for damage that amounted to thousands of dollars, and was presented as a measure of goodwill. What I would have preferred is for my items to be treated with care, rather than a few dollars back. The claim process was not easy, and I did not feel the company was easy to work with or receptive to the issue. I did my due diligence before booking my move, and they do have many favourable reviews - so perhaps this was just a poor experience but I wouldn’t take the risk! (Also, a mover was sent who apparently had an ankle injury and couldn’t walk or climb stairs well. That person was moving one empty box at a time.)

THANK YOU Logan, Ron and Sunny for accommodating this short notice move in Kamloops. Logan you have the best team in Ron and Sunny. They were punctual and moved all my belongings in a timely and safe manner. I will definitely be using your services and recommending you to anyone who needs your services. THANK YOU THANK YOU :)