Let's Get Moving Kitchener

Very happy with the service from Let’s Get Moving waterloo. The movers were polite, hardworking, and very respectful. They made sure everything was packed and moved carefully. The whole experience was smooth from start to finish. I would definitely use their service again and recommend them to others.

I rarely leave negative reviews, but this experience was bad enough that I feel others should be aware. From the start, the movers arrived unprepared—no moving blankets and no dolly—so my dad had to go out and purchase supplies for them. It quickly became obvious that they lacked basic moving skills, to the point where my dad had to step in and show them how to properly move furniture. The crew worked extremely inefficiently. Often, only one or two people were actually moving items while the others stood by watching. We drove to our new home ahead of them, yet they didn’t arrive until roughly 40 minutes later, time that we were still charged for with no explanation. Throughout the day, furniture was repeatedly dropped and dragged across our hardwood floors, causing visible damage. When the truck finally arrived, several pieces were broken and much of the furniture had shifted and collapsed on top of one another during transport. In total, four pieces had to be thrown out, and many others were damaged, along with our floors and walls. The situation became so frustrating that my dad eventually asked the movers to leave everything on the porch just to prevent further damage inside the house. After calling the company multiple times, they refused to take responsibility and blamed the damage on “cheap furniture.” Their resolution was a $150 refund, which doesn’t come close to covering the cost of replacement furniture or repairs. I strongly advise against using this company.

We were very hesitant to hire movers after we had done all our previous moves on our own, but we took a chance and booked with Let’s Get Moving Waterloo, and it was the best decision! Akhil and Junior were professional and quick, making sure everything got to our new home safely. They made sure to ask lots of questions so that everything was moved to the correct rooms, and they made sure to pack everything with care. Would recommend for your next move!! Thanks Akhil and Junior

We moved from Baden to Kitchener yesterday and it was the absolute best experience. We did it in under 3 hours, the guys were amazing! They did misplace the truck keys, but then found them! YAY! I highly recommend this company bigtime. And the boys deserve a bonus!!!

Based on my experience, I would not be recommending this company to anyone. Our move didn't go as well as expected. We ended up with damage to the bottom of the mattress, the head and foot boards of our king bed set. I disassembled the set and made it ready for the move so I can guarantee that this damage occurred during the move. This was only noticed by me as i helped move the pieces into the bedroom. The damage want acknowledged until I said something. At that point an email was given to file a compliant. I reached out to the company and was told that the refund would be minimal. Their claim is that it didn't happen from their guys. After refusing the first and second offer as unacceptable no decent resolution has been made. I acknowledged the fact they need to make money and didn't think my request for a 50% refund was unreasonable given the cost to repair the damage. I used Let's Get Moving based on the reviews I read and the fact I like to support local business. The crew was highly unprofessional. I watched one on the guys moving large heavy objects by himself. *EDIT* As an update, I received a call from Lets get Moving 2 months to the day after our move. They decided that it was time to offer the 50% refund that I initially asked for. As is probably the norm, you will be asked to sign a release stating that if you in any way hurt their business a fine of 5000.00 could (and after dealing with this company, most likely would be) be levied. Also they request that the bad review be taken down. I was quick to point out that I would not be taking own the review. I think any company that tries to hide the truth isn't worth dealing with. Perhaps owning the issue upfront and providing proper customer service in the beginning, the review might have been different.. Caveat Emptor..