Grace C
Practically the only positive thing I can say about All My Sons Moving is that the individual movers themselves were friendly and polite. Unfortunately, beyond that, this was the worst experience I have ever had with a moving company.
I scheduled my move more than a month in advance and was told by one of the owners that I would receive a call from the movers around 11:00 a.m. on moving day to confirm their arrival time. I was also told by at least three different employees that the movers would arrive no later than 2:00–3:00 p.m.
I specifically chose All My Sons because I had an event that morning and needed a company that could accommodate a later arrival time. Another moving company I had previously used and loved could not arrive later than 1:00 p.m., so I selected All My Sons based on the assurances I was given. Looking back, I wish I had stayed with the company I knew because communication from All My Sons was consistently poor throughout the entire process.
When I never received the promised 11:00 a.m. call, I contacted the office around noon and was told the crew was finishing another job and should arrive by 2:00 p.m. When 2:00 p.m. came and went without any communication, I called again and was told they were wrapping up and would call when they were on the way.
By 3:00 p.m., I still had not heard anything, so I called again. This time, I was told the movers were on their way and would arrive within 10–15 minutes. At 3:30 p.m., after still hearing nothing, I called yet again and was informed that the movers had stopped for lunch but failed to notify the office. I was told they would head my way after eating.
At 4:00 p.m., they still had not arrived. When I called for another update, I was told their computer system showed the movers had already arrived at my location—which was completely false.
Finally, around 4:15 p.m., I received a call from Alex explaining that they were having difficulty accessing my street because of a police roadblock, low bridge and asked whether we could either pick them up or reschedule for the next day. Rescheduling was absolutely not an option. My dad was preparing to pick them up when the roadblock was removed, allowing the crew to finally reach my apartment around 4:45 p.m.
To their credit, the four movers worked hard and managed to fit almost everything into our U-Haul, leaving only two pieces of furniture behind. However, despite my parents bringing moving blankets specifically to protect the furniture during a 12-hour move, not a single item was wrapped or protected. Furniture was loaded directly into the truck without any padding, leaving me concerned about potential damage during transport.
While the company did provide a discount, it did not make up for the experience. The lack of communication, conflicting information from the office, and nearly three-hour delay from the promised arrival window completely disrupted my moving day and left my family waiting around for almost five hours.
Had the movers arrived closer to the agreed-upon time or had I simply been given accurate information throughout the day, I would have been much more understanding. Delays happen. Poor communication and misinformation are what made this experience so frustrating.
My parents have used several moving companies over the years for my siblings’ moves, and all of us agreed this was by far the worst moving experience we have encountered.
When we expressed our frustration to the owner, we were told that we should never have been given a specific arrival time in the first place. If that is the case, then there appears to be a serious disconnect between what customers are told when booking and what the company can realistically deliver.
I CANNOT recommend All My Sons Moving for loading or unloading services. The movers were friendly, but the company’s communication, scheduling, and overall customer experience fell FAR below expectations.