Wasatch Moving Company - Salt Lake City Movers

I had an amazing experience with Wasatch Moving Company! The entire team was professional, efficient, and handled everything with great care. A special shoutout to Juan F — he went above and beyond to make sure everything was wrapped, loaded, and delivered safely. He was friendly, hardworking, and made the whole moving process stress-free.
If you’re looking for reliable movers who truly care about their customers, I highly recommend Wasatch Moving Company. Thank you again, Juan F and team!

These guys were amazing. I had a really tight corner near my basement stairs and they still got an extremely heavy washer dryer combo down those stairs and into place They treated my stuff with a lot of respect and were friendly and helpful the whole time. I was impressed with their skill and willingness to problem solve tough situations. Highly recommend.

Do yourself a favor, hire these guys!! They were very careful with my furniture, they worked crazy hard and were efficient. Very fairly priced. Worth every cent!! Moving is exhausting! No idea how they can do this over and over. Great job. Wasatch Movers! Thank you!!

Wasatch Moving was extremely professional and sent very knowledgeable movers to help with moving a large, fragile mirror. They had special equipment and a great attitude when icy driveways made it a tougher task. I will call them again without hesitation. Their communication and reliability was perfect. ????

Sadly I cannot leave a good review.
The good: They were prompt and on time. Good communication.
Eric was friendly and professional. The move supervisor was professional and friendly

The bad. Oh boy. I am guessing they were a new crew. They scratched and ruined a freshly painted banister, railing and wall in the old house moving (This was was done for the new owners as part of the sale.) a large desk that should have been taken apart as there was not enough room to move the entire thing up the stairs. They also scratched and bent this desk forcing it up the stairs.

At the new house they took a large buffet that was supposed to remain upstairs to the finished basement and put holes, dents and scratches in the walls of a brand new house. They also broke this buffet in the process which we didn't notice until the next day. I suspect they knew but forgot to tell us. They did point out the other damage. But they literally beat the hell out of both stairways at the old and new house. I now have to pay to get all that damage fixed for the new owners of the old house in addition to my new house.

Hopefully all this damaged furniture and walls are covered by the claims company. I hope this goes well as the claims company wants a bill of lading which was never provided. I hope the estimate will be enough. You also only get one week to submit the claim. So not only did this move cost me 4000 dollars, I get to pay at least 1000 to 1500 more repairing holes in walls and repainting walls in addtion to the damaged furniture. I remained calm throughout all this but I was and still am pretty irritated and disappointed. When I spoke to Eric about this he seemed to not really care and I had to ask for the link for claims submission after it was not sent with the final bill when I was told it would be. The moving supervisor on the job was professional and kind about it, but the company as a whole doesn't seem to really care.

The reason I hired "professionals" was to avoid this from happening. My wife's co-workers and our friends who came to help us unpack were shocked and said they will avoid Wasatch Moving Company in the future.

Edit: Company owner reached out and arranged to have the damage to both homes repaired and it was done quickly, so I will bump up the review to a 3. The claims company for the damaged furniture is a bit to be desired as they don't seem to be the most intelligent. But that has nothing to do with Wasatch Moving Company.

Edit 2. Back to a one star. They damaged over 2000 dollars worth of furniture and the claims company said we get 239 dollars based off the bill of lading. They base it off the weight and not the actual value of the items destroyed. Never use this company. Their staff are from the short bus. Too stupid to take apart furniture when it won't fit and make excuses like stairways now are smaller than they used to be. The house we moved into has a large and open stairway. They were able to get the damaged item back up the stairs without doing more damage. Find someone else. Ridiculous.

Response to the owner:
If it was my company and this happened, I would have probably discounted the move or offered more compensation than what federal regulations require. Would have gone a long way and you wouldn't have this 1 star review.