Allied Van Lines

Moved from New Hampshire to Virginia. Had an awful experience. Went 5 days without any furniture. Once delivered several pieces of furniture were mysteriously missing. A 55 inch flat screen TV, large framed Art work, TV Stand. Claims manager was rude and extremely difficult to work with. Would not recommend them.

My parents just used them to move from nh The guys ripped open boxes and shoved other boxes on top of things breaking things and destroying items. Took apart antiques and lost the hardware. Not putting anything back together. When they called them to inform them what had happened the guy said he knows the driver and he would not do that kind of thing and called my parents a liar. They have pictures of the way stuff showed up but that’s it. They are in there 80s and don’t understand how this works. The guy on the phone told them you signed a contract so you are out of luck. If you use this company GOOD LUCK !!!

Working with Ray the mover/Allied Van lines was ok. Not great, not horrible. A couple points: - we paid extra money for a straight haul (meaning our stuff was kept on the same truck and not offloaded/put onto a tractor trailer. - a couple pieces of furniture got broken. We didn’t have enough time to inspect everything and a few things we only found after delivery was complete. One cubbie bookcase thing got broken which was noted on our delivery sheet and no one ever reached out to tell us how to submit a claim. - our moving coordinator was difficult to get a hold of. She never answered calls and there were long delays with getting emails answered, which was stressful. - despite paying for a straight haul, our belongings didn’t arrive until the last day of our delivery window. Our belongings sat in Manchester for 3-4 days, past the first day of our delivery window. I highly recommend leaving an AirTag in/on a few pieces as the company does not really communicate where your belongings are at any given time. - I will say that the guys who packed/unpacked our stuff from the truck were great. Super nice, protected the floors, and didn’t complain about stairs. They were the best part about the whole experience.

Terrible service. Explained that I needed a shuttle truck because my driveway can’t handle a semi truck. Delivery driver shows up in a semi truck. Then, had to back out of my road (nearly a mile) to go rent a U-Haul to deliver my items. Driver was under a deadline for the next delivery and so rushed to offload my items onto the rental truck. Missing 9 inventory items from the pickup list (nearly $1,000). Boxes placed in the wrong areas of my house (even though they were clearly labeled). Crushed bins with antique items. Extremely poor service. Would not recommend.

Outstanding customer service… outstanding care for the packing and delivery of my goods! Can’t say enough! Would give them the highest rating from the people in the office to Chris the driver, packer, delivery man ?? and they went over and above as I needed a few things moved to make room for my goods .