Low Country Moving Specialists, LLC

I never write negative reviews, but feel that others may need to know about this as well. I scheduled a local move (Mt. Pleasant to Summerville) for my 85 year old mother, who has Alzheimer’s. As required, she paid for the full cost of the move prior to the scheduled date. The crew was very helpful, polite and efficient. So much so, that they were finished about an hour earlier than expected. She was given a written receipt and verbally told that there would be a $119 refund. After two weeks, the refund had not been issued. I called the office and spoke to Robbie, explaining what we were told. He was extremely rude and condescending, stating that “the language was very clear in the contract that there were no refunds”. I explained to him that this was for an 85 year old woman on a very limited income AND that we were specifically told and had a receipt indicating a refund was forthcoming. As someone who worked in corporate America and management for over thirty years, I would NEVER allow a customer to become so disgruntled over $119. There was never an apology or offer to make it right. There was also damage to a bookcase for which I wasn’t going to file a claim. However, given the circumstances and response from Robbie, I will absolutely be filing one. Do not recommend.