Allied Van Lines

What was supposed to be 1day to pack and another to load, ended up being 3 days to pack (with me helping to pack and load, even though I paid for full service….) because they didn’t send enough people. Also, one of the packers apparently had a protection order against the driver that dispatch chose, further limiting labor availability. I think my favorite part was when they tried to update their binding quote to add 2000 pounds to the shipment partway through loading things. We got the job done eventually, but I would not recommend them to anyone.

I moved from Virginia to North Carolina in July. They loaded the truck on a hot and humid day. Over 100°. They worked tirelessly, even as I continued to suggest they take more breaks. The furniture was unloaded a couple days later and again I was impressed with their professionalism. Absolutely, no problem with the move. Everything arrived just as it left. I highly recommend them.

I used Allied Van Lines for my recent move based on a great corporate relocation experience I had with them in 2018. Unfortunately, this move was a completely different story. The positives: The person who gave me the quote was helpful and professional. My move coordinator was organized and responsive throughout the process. The crew that unloaded my belongings in Florida did a great job—they were efficient, careful, and respectful. Everyone I spoke with at the office was empathetic and professional and clearly wanted to make the process go smoothly. Unfortunately, the driver and the Virginia loading crew did not reflect that same level of professionalism. The driver began complaining to me as soon as we met, saying the move was too large and that he wouldn’t make money on it—something that should have been addressed with his employer, not with the customer. When I told him I was buying pizza for the Virginia crew, he sarcastically asked why I was offering such a cheap meal. That kind of attitude is unacceptable. The Virginia loading crew was careless and left my home in poor condition. They scattered trash inside and outside the house and caused visible damage to walls and the garage stairs by hitting them with heavy items. Most frustrating, they disconnected my washing machine and left behind an obvious leak without saying a word. I didn’t discover it until the next day, after it caused drywall damage. Since all my tools were packed, I had to buy new ones just to fix the issue. I expected better from Allied. While the office staff and Florida team were great, the lack of professionalism from the driver and Virginia loading crew made this a stressful and disappointing experience. Based on that, I would hesitate to use Allied again.