Atlas Van Lines Canada

This trans-Canada move started out okay. The packers really did not seem to want to be there. Loading was very stressful. The off-loading crew were very pleasant and hardworking. They pointed out issues with some of our items and took pics of the obvious ones. These were to have been given to their office. When it came time to make a claim we were asked for more pics, and the item that was destroyed was discounted from the claim as we had no pic. One large item was discovered to be unusable. One of the crews noticed the damage somewhere along the line and put the broken pieces into a drawer. We could not easily access this item as it was surrounded by boxes. When the claim was put it, with pics, it was disallowed because the crew made no note of the damage. I am now out hundreds of dollars because of no pics taken on delivery. I am glad that we are not planning any more moves, and these guys will never be hired by us or given a recommendation.

Initially had communicated issues wrt delivery dates.Moved provinces and did not take possession of our new home until 6 days after load.Took a length of time to receive contract to sign. Dealing with the office was the most challenging part of the entire move. Loading/delivery crew (2 people) very efficient. All items were wrapped. Our belongings were treated with respect. Very good with communication. Payment is based on weight. The company uses AI for calculation of initial cost. Yes I would recommend this company.