BigSteelBox

When I rented in March 2025 (notice the last review was over 10 months ago) my order was incorrect 3x, the delivery and pick up was good except no one returned my call for a delivery to a new address, I received an invoice but can't seem to get a hold of anyone in billing and when I called, I was put on hold for 20 minutes. I realized I was placed on a forever hold as their office was actually closed for the day. Then I find out I can't even schedule a delivery or have my unit delivered until my bill is paid in full. No email or call back from billing yet. So, I guess I just sit and wait. It's been a while now. Don't trust 5 star reviews.

Always easy to get an agent on the phone. Very friendly, professional and well-informed. Reasonable prices compared to other storage companies in town. We had multiple pick-ups and drop-offs and each time was painless and prompt. Would definitely use again!

We have had nothing but the best service with BigSteelBox. They've always worked around our schedule and we knew our belongings were safe. We have some pretty considerable space limitations in our yard and they made it work - shout out to Alan for being the most skilled pick-up and delivery guy in the game. He can drop that big steel box exactly where it needs to be, even with tight corners and limited space!

This review is long overdue. We used Big steel box for the first time in April 2019 Moving from Calgary to penticton. Got our stuff delivered to new place mid June. From first call to box delivered to new house. Absolutely awesome customer care and service. Allan was absolutely fantastic. Big thumbs up to this business as a whole. Recommend 100% and will use again. Thanks for making this move not to stressful.

First time with Big Steel Box and I would recommend and will come again! I contacted a few different storage companies and Big Steel Box was the fastest to respond and the most attentive to my needs. I spoke to multiple staff at their Penticton branch and all were a pleasure to speak with. Allan, who delivered our Box arrived at the time we had arranged, called before hand to give us notice that he was on his way and parked to box with skill (even the neighbors came out to watch!). Allan was very good-natured and made sure the box was level and that we were comfortable with all the ins-and-outs before leaving us with The Box. We ordered an 8x8x8 footer and it looked like it came straight out of the factory it was so clean. All in all, we were very demanding in time constraints and Big Steel Box went beyond our expectations. It's a pleasure doing business with such a professional and friendly company.