BR Moving

We had a house fire situation where we had to get everything we could out of our rental ASAP. Other moving companies in the area couldn't help us in the quick time frame we needed.... but BR Moving could. We were recommended to try them through local online forums. Not only did they get guys out there the next day, the guys that showed up were sympathetic to our situation, kind, and really busted their asses to help us pack up whatever we had left, load it into a truck, and get it into our storage unit without a single issue. Shout out to Eric G, Elliott, and Dean - y'all kicked ass. Sorry we were so tired and dead on our feet, but I can't appreciate you guys enough for all your hard work. You moved mountains for us when no one else could. Whoever their boss is - give these 3 guys a raise, they deserve it and absolutely sealed the deal that we'll use BR Moving in the near future.

?????????? Hands down the best moving company out there I don’t hype things unless they’re real, and let me tell you—this is the moving company you want. From the moment they show up, you feel taken care of. Friendly, on point, professional, and they move with a level of care that honestly shocked me. No stress, no attitude, no dragging their feet. Just good people doing great work. They treated my stuff like it was their own. Wrapped everything, communicated the whole time, and made what should’ve been a stressful day feel easy. The energy they bring is different—positive, calm, and efficient. You can tell they actually care about their clients. I HIGHLY SUGGEST THEM!

READ THE REVIEWS before you decide to go with this company - there are many reports of stolen items, damaged furniture and horrible customer service if anything goes wrong including offensively low compensation offers. They are careless, unprofessional and my day of movers even told me our move should have been a 4-5 person job but they were trying to cut costs. They also sent a detailed covid protocol prior to the move claiming their movers would be wearing masks and gloves - none of that happened. Here’s my estimation - I guess if you are lucky enough to have a good experience, you’re ok. If there is ANY type of issue, be prepared for the worst customer service possible and to take a loss. After breaking 3 legs on my granite topped rolling cart (it started with 1 carrying it up the steps and then I watched as they broke 2 more trying to fix it), chipping the wood on one dresser in multiple places, damaging the entire top of another dresser because they didn’t bother to wrap it and completely breaking a floor lamp behind fixing - the most they are willing to offer me is $250. For reference, I paid $1,113.75 for their services. They are also refusing to compensate me for one of the dressers, claiming existing damage. When I replied to that with before and after photos of the recently refinished dresser and their wrap job which did not include the top of the piece but just the sides, therefore damaging the entire top, they had no response. Before our move, I asked if they would wrap all of our furniture to keep it safe and I was told they would. That did not happen. It was a really hot day and it was a job with a lot of steps. We tipped generously, bought our movers lunch and tried to be as helpful as possible. Of the 3 movers that showed up, I would say that only one of them was actually qualified to do this job. He acknowledged all of the issues and apologized to me saying the company would reach out next day and send someone to fix it all. No one ever reached out or offered to come fix anything. After many emails they’ve offered me a maximum of $250 which is not even close to what it will cost to fix /replace the 4 pieces. I will be pursuing further action to resolve this because they are crooks and should not get away with any of it. Do not ever use this company because you will regret it.

Mover beware! Notice that most all of the positive photos on this yelp page are from the business itself and all the negative photos are from customers. Do not waste your money. Find anyone else to help you. Facts: We hired them for a full service pack and move on June 1. They agreed to start at 8am. They wrote down the wrong time, didn’t arrive until after 9am and didn’t start until 9:30am. Because they started late, they finished late, and the storage company we had secured closed. It was so frustrating because we just barely missed the closing time. They were able to alleviate the frustration by offering to store it in their own storage facility. We were worried about the multiple moves damaging our belongings, but they assured us this would not happen. WE WERE WRONG!!! Fact: We hired them again on August 7 to move our things out of storage into our new home. It wasn’t until a couple hours into this new move that they informed us that they lost a box from our previous move. A garment box 6 feet tall and 2.5 feet wide was used to contain many random things. Why were we not informed until we hired them again? THIS IS HOW THEY CONDUCT BUSINESS. Fact: We found SO things missing. At least two large boxes worth. They told us to email them because they need it in writing. We did. They never responded. Fact: SO many things we’re broken including our 55” flatscreen Samsung smartTV. So many things were damaged, pretty much ALL our wood furniture. Multiple nicks and scratches to items that had zero nicks. Zero. All these things had been easily moved in the past with zero damages. None. Please refer to photos. Fact: I really don’t like leaving bad reviews. Many times to the point where it’s so horrible but I still don’t do it. But this, this is a scam company. I really don’t want anyone to go through what we’ve gone through. Fact: Not responding with radio silence is crossing the line. I did as I was asked: I emailed everything in writing for both damages and losses. At least three different emails were sent including a follow up, “I just want to make sure this was received” email. Yet radio silence. I called and left a message. I don’t want to harass them because what rights do I even have? Probably none. So we will just have to accept our fate that the brand new in box and plastic Apple Watch my husband bought me for my birthday is missing along with a plethora of other things. We are literally throwing out brand new furniture because it’s completely unusable.