Davis Moving & Cleaning LLC

Jason and Marlon did a great job delivering our new Helix mattresses. They were very friendly, very careful with our home, and very prompt. They took the time to show us how the base worked and made sure to provide enough space for our new furniture. I would definitely use them again!

Late review, but thought I'd save some people from having the same bad experience.

I moved to Austin 2 months ago. I had a u-haul truck loaded by professional movers and parked in my new driveway for the crew from Davis Moving & Cleaning LLC to unload. Making the appointment over the phone was easy, and I believe I spoke to Davis himself, who was very kind.

2 movers came out to my house, and they were nice. However, as I was going in and out of the house and designating each box and furniture to their respective rooms, I overheard their conversations a lot and it was clear that only one of the guys had experience moving heavy things. Not a problem as long as they can get the job done well, so I left them be.

I have real wood furniture that had to go upstairs - really the reason why we hired people to help us. While moving a few lighter bags and boxes upstairs as these guys were handling the furniture, I noticed a new hole in the wall in the middle of the stairs (attaching photo). Very upsetting, and neither of the movers acknowledged it ever happened. I decided to go through the "claims" process afterwards and did not bring it up to them directly.

My washer and dryer were the last two things left in the u-haul truck and they were extremely heavy. Another reason why my husband and I didn't want to even attempt moving these ourselves. In the short distance between the garage door to the other end of the garage, the movers DROPPED both washer and dryer off their dolly multiple times, which I directly witnessed a few times while in the garage myself. They were obviously uncomfortable knowing that I had seen and heard all the commotion, but again, did not acknowledge, apologize, or explain further. These units are not brand new, so I don't mind the scuffs and minor dings. However, the top of my washer is completely detached from the unit now, because the plastic pieces holding them attached are broken (also attaching photo).

It was kind of funny when the unloading was completed and one of the movers came into our living room and straight up asked for a 5-star review.

Not writing this in seek of compensation, as I respect the terms I agreed to, which had a built-in number of days in which I can submit a claim. With all that happens after the move-in day, I missed the window. I just hope to save some people the trouble and money because moving is already expensive as it is. I'm disappointed that this was my experience, as I tried to do my research and trusted the reviews going in. Maybe it was just those two guys they contracted/hired.

Five stars for these guys! They were professional, skilled, and made sure our pod was packed perfectly for safe travel. They used the space so efficiently, and we're very grateful for their hard work. We couldn't have done it without this crew!