Quality Moving Company

Mary Wright on Quality Moving Company

Quality Movers were a lifesaver! Matt and his team stepped up with a challenging move and brought a "Let's get this done right" attitude! The price quote got my attention but their customer service by everyone was fantastic. I will certainly use them again. Thanks Matt, Trent, Stan, Lil Stan and everyone!

Jamie Southwell on Quality Moving Company

Wow! Best moving company in Spokane by far. They were so fast, efficient, and the price was the best in town. The team was very considerate and kind, and helped me move when I was in a tight bind.

Go with the right choice, go with quality moving co!

Wake Up Or Die on Quality Moving Company

Be prepared to be stood up and/or forfeit whatever funds are paid

I don’t know Marina Mendez, but I believe every word of the one star review she left for this business.

Was subjected to falsehoods to over and over again. No shows several times. I am handicapped and they left me stranded without a safe place to sleep for x4 nights. Scrambled trying to find other people who could help at the last minute, including my landlords, due to negligence by Quality Moving, and being new to the area.

Here’s what you can count on from Quality Moving:

multiple falsehoods
multiple no shows
inability and/or refusal to follow instructions or directions
zero respect for belongings
damage to property that you will not be reimbursed for

Matt is the owner. Any conversations had with him will be forgotten while the conversation is happening. He will ask the same questions 4-5 times. The next day, it will be as if the conversation never occurred, and he will ask the same questions again, multiple times. Sending text messages for clarification won’t help as he won't read them.

Matt was hired to help with a few simple tasks in my home: put together a basic chair, set up an adjustable bed, and help cut up some oversized cardboard boxes so that they would fit into the recycling.

A moving company was needed as they often work in pairs, and setting up the adjustable base was a 2 person job. Got a quote from a different moving company that was significantly more than Matt’s quote of $100, so Matt was the first choice because of the low price.

Here’s a list of the numerous falsehoods Matt told, supported with screenshot evidence:

Matt said he would call early in the morning to set up an arrival time. He called at roughly 4:15 pm. Claimed he was being considerate, “letting me nap”, but this was just a cover for the no call no show.

Matt said he would call the next day at noon, and would arrive whenever I requested. He called at roughly 3pm and said, “We’re coming over right now”. Matt previously said he was going to come with his nephew, and without letting me know, x2 different men were sent who didn’t identify themselves. Their identities weren't revealed until they had been in my home for 10-15 minutes.

Joshua and his younger helper knocked over nearly a gallon of water for my CPAP machine that was next to my bed. It was in a locked pitcher. The corner of the pitcher broke when it fell, resulting in water everywhere. The rug and floor were saturated, in addition to my mattress that they placed on the floor. They claimed they cleaned it up, and I believed them. Called them about 2 minutes after they departed and asked them to come back due to water still being everywhere. They came back and tried to clean up all of the water, but were unable to, as everything was still completely saturated after their 2nd attempt at cleanup.

The correct bed risers were ordered, but were installed incorrectly, rendering the bed unsafe to sleep on. Padding on top of risers was supposed to be removed pre-installation. This was on the product page, and also in the half page instruction pamphlet included with the risers, which they refused to read. Risers were about an inch too tall, so I ordered some shorter 2 inch ones that Matt promised to swap out, and never did. He never came to my home to make things right as promised. I still have yet to see or meet Matt in person.

Matt said he would come by to adjust the 3 inch risers installed by his crew, so that the bed would be safe to sleep on in the meantime. He said he would also check the underside of the mattress to see if it was wet. No call, no text, and no show.

Matt said he would replace the broken pitcher with a new one and bring it with him when he came over to swap out the shorter risers I purchased. No call, no text, and no show.

The excuse Matt gave for the falsehoods and no shows was a breakup with his GF.

I tipped them $50 without checking their work first. Huge mistake. A contractor had to be hired to fix the problems they created, resulting in a total loss of about $300 so far.

Rudy Franco on Quality Moving Company

The work at Quality Moving Company is phenomenal. Their prices beat everyone else and the professionalism was outstanding. I would highly recommend Quality Moving for anyone needing to transport their furniture and anything they need. They were careful with my personal items and went beyond what I expected. You'd be very happy hiring Quality Moving Company!

Rachel B on Quality Moving Company

These guys were amazing! 3 flights of stairs, their mindful & careful approach in handling my furniture that’s been in the family for over 40years, their dedication, professionalism, sense of humor, timeliness- they went above and beyond - 1000% would recommend ????

You guys rock! Thank you sooooo much!