Rock's Moving Co.

We had some large, heavy furniture that was moved post house renovation. Walter, Isaiah, and Isaac brought the muscle and in short order the work was completed. I really appreciated the care they gave to protecting the furniture and newly refurbished floors. Well done, and Thank you.

It’s been two months since my move from Florida to California, and I’ve gone back and forth on whether to write this. But every week I find more damage to my furniture, and I feel it’s only right to share this so others can make an informed decision.

I understand that moving cross-country (especially using a UPAC storage unit) comes with risks. Small scratches, dents, and wear are part of the territory. This was far beyond that. What happened here was clear mishandling, a disregard for explicit instructions, and packing practices no professional mover should find acceptable.

Before the move:
I had valuable furniture, much of it heavy and fragile, including polished lacquered wood that scratches easily. I bought over 100 quality moving blankets, more than enough to wrap every item. I gave clear, repeated instructions to the three movers when they arrived about how each piece should be handled, wrapped, and secured. One mover even reassured me I was “in good hands,” saying he’d been doing this for years and was about to retire.

On Move Day:
They arrived on time, were polite, and handled heavy items down flights of stairs without complaint. However, a third of the blankets went unused, while multiple pieces went into the truck unprotected. I asked that legs be removed from tall or heavy items to prevent breakage — a request they ignored. I also walked in to see them dragging my crib across my herringbone wood floors, scratching them. I pointed it out, he apologized, then continued without putting down padding.

They also left several fully packed boxes in my garage — boxes they had carried downstairs and set near the trailer — then forgot to load them. I spent hundreds of dollars shipping them separately. When I called the office, I was told it was my responsibility to do a final walkthrough (which, to be fair, I should have done).

When the Unit Arrived in California:
The unloading crew was shocked. Tall armoires and other large items had not been strapped down, so they fell over in transit, breaking legs and chipping wood. Several pieces that should have been wrapped weren’t at all. A $30,0000 leather sectional sofa had holes in the leather. The lacquered wood pieces I was most concerned about were moved and loaded without protection, leaving deep scratches, busted corners, and permanent damage.

Items were stacked without thought to stability or weight, with heavy furniture placed on top of lighter, fragile pieces. There was no logical system and no attention to basic moving practices.

The Result:
Multiple pieces are now heavily scratched, chipped, or broken beyond simple repair. My floors are permanently marked. I paid out-of-pocket to ship forgotten boxes. The very items I gave the most detailed instructions for ended up the most damaged.

While the movers were polite, on time, and physically capable, those positives are far outweighed by the negligence, lack of care, and disregard for instructions. This was not “moving happens”… this was preventable damage from careless, unprofessional work.

I don’t enjoy writing reviews like this, but I feel obligated to warn others. I would never use this company again. If you value your belongings, especially expensive, delicate, or sentimental items, I strongly suggest looking elsewhere. The damage I’ve experienced was entirely avoidable, and I hope sharing my experience prevents someone else from going through the same.

Amazing service! The guys were awesome! super quick, friendly, and they are really careful with all my stuff. I’m so glad we found them. They were super attentive and helped me pack a few extra boxes, and set up the furniture just the way I wanted. Honestly, couldn’t be happier. Thanks Regi and please say thanks again to the guys :)