Modern self storage facility noted for cleanliness, bright interiors, and an interior loading dock that supports larger vehicles. Staff assistance during setup and move-in is frequently highlighted by customers.
Customers frequently mention the building’s cleanliness, good lighting, and straightforward access. The interior loading dock and available equipment help reduce strain on moving day. Staff are noted for clear communication and flexibility when switching unit sizes.
Convenient to Whitchurch-Stouffville and surrounding areas in York Region.
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- Climate-controlled and interior storage units- Interior loading dock with lift and carts- Keypad/code access and camera monitoring- Short- and long-term storage options for household, business, and seasonal items- On-site assistance for unit setup and access
Reviews commonly mention a clean, bright facility with easy access and an interior loading dock that fits larger vehicles. Many customers praise helpful on-site staff for clear guidance and accommodating unit changes. Cleanliness, available carts, and smooth check-in are recurring positives. A small number of reviewers noted confusion around access hours, suggesting to confirm timing before arrival.
Absolutely horrible. Never, ever store your items here.If you look at my review history, you'll see only positive reviews. My experience with Access Storage has been so terrible that I feel the need to leave my first negative review.On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out.I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill.I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company.I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away".They continue to refuse any sort of resolution.
Storage unit are well lit and have easy access. Easy to setup and fast service.Rinkje was great. She gave me a tour and was very helpful. She accommodated me switching to different unit when needed.
Piers welcomed me & assisted me with the paperwork and walked me through the process. Everything was extremely clean and ready for use. Pleasure to do business here with great customer care. Equipment was available to help load items. I would definitely recommend!!
Great storage facility. Clean, bright, and has am imterior loading dock that works for all sizes of vehicles up to an 26' straight truck. Highly recommend! Management also extremely nice and helpful
Storing at Access Storage was fantastic. Load in was a breeze at the loading dock with an easy to operate lift and plenty of carts. It is very clean, well lit and comfortable. Also, I felt safe with the cameras and check in and check out codes. I appreciated that there were washroom facilities and electrical outlets in the hallway to charge my phone or battery during longer stays to organize. The office staff were so helpful, kind and cheerful. The customer service operators over the phone were super professional, knowledgable and just pleasant to deal with. Overall, I had a wonderful experience at Access Storage!
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