Five Star Painting of Naperville

I scheduled an appointment for exterior painting a week ago, with a start time of 9:45 am. At 8:45 am, I received a call from Alex, who notified me that he would arrive at 9:15 am. Given that I was working from home, this revised arrival time was satisfactory. I outlined the requirements for the exterior job this year and the interior job planned for next spring. Alex indicated that he would inspect the exterior first and then contact me. He mentioned that he may not be able to give an estimate right then, but he will email that evening or next day and confirmed my contact info. However, he departed approximately five minutes later, and by the time I ended my phone call to meet him outside, he was already driving away. It has been a week, and I have yet to receive an estimate or return calls to my inquiries. This experience does not align with the service standards of a company that claims to be '5-star' in multiple versions. If he found the current job to be below the company standards, he should have had the courtesy to inform us of that instead of providing false information.

I highly recommend Five Star Painting! Very professional from start to finish. The lead estimator was very thorough and took the time to explain his recommendations for the project in order to achieve the highest quality result. The estimate itself was extremely detailed so that I knew exactly what the project would cover and cost. No hidden surprises! The crew and the project coordinator were very punctual, courteous and professional. They kept everything well staged and organized and finished the job quickly. They were very responsive to any questions I had throughout the job. Awesome experience and beautiful end result!

I had a great experience with 5 Star. We had a flood in our basement and had to replace and paint some drywall. John and Joel did great work and were very courteous and professional. They arrived on time as scheduled and worked hard all day every day. After the work was completed and they were paid, I realized I needed some paperwork signed from them and notarized. Both Mike and Brian went out of their way to make sure this was done quickly and at my convenience. I was amazed by their customer service!! Overall, I'd definitely recommend them and won't hesitate to use them again for our future painting needs.