White Glove Painting

I hired White Glow Painters (owner: James) to paint the full interior of my St. Petersburg condo after reviewing their online ratings. This was a $6,250 project. I was told the job would be completed by three painters in three days. Instead, only one subcontracted painter was sent, and the project stretched to approximately eight business days. Because this was a long-distance relocation, we arranged everything based on their reviews while a neighbor in our condo building oversaw the work. We were not moving in for six months, and I gave over two weeks of scheduling flexibility. There was no rush and no reason for shortcuts. When I came to St Pete and conducted my first walkthrough, I found numerous issues: • Unpainted doors • Entire sections missed • Ceiling with visible wall-color brush strokes • Paint splashes on wood floors and on top of the oven • Paint residue on appliances that I had to remove myself • Holes that were supposed to be filled (including curtain rod holes) left unrepaired • Wood chips and door damage still visible • Shiny, patchy areas that did not match the finish • Baseboards damaged in multiple areas from tape removal These were not minor touch-ups — they were obvious workmanship problems. James agreed corrections were needed and sent the same subcontractor back. The painter arrived two hours late. Due to a car emergency, I had to leave but instructed him to complete all agreed corrections and left the final payment check in good faith. He deposited the check and left without finishing the work. When I contacted James again, he initially relied on the subcontractor’s account and did not immediately agree to return. Only after my neighbor intervened did he come back for a second walkthrough. He requested that I not be present during that walkthrough, so my neighbor and her husband walked the unit with him instead. More unfinished items and damage were identified. He scheduled another correction appointment at 9 AM with a different painter. That painter never showed. After waiting over three hours, we were told the subcontractor’s car had broken down. For transparency: I received the company’s insurance certificate and workers’ compensation exemption required by our HOA, which indicates there are no employees under coverage. Based on my experience, all the work appears to be subcontracted out. After three opportunities to correct the work (original project, first touch-up, and a second scheduled correction that resulted in a no-show), I declined further access. James offered $200 to resolve a $6,250 project with significant unfinished work and damage. I obtained repair quotes and requested a $2,000–$2,500 partial refund. This experience involved delays, incomplete workmanship, damage, missed appointments, and failed correction attempts. Based on my experience, I would not hire White Glow Painters again. I will go to a legal battle with him and let Judge Judy make a decision if I don’t get a refund soon.

from start to finish the job went smoothly. the painters were respectful of my home office time. they cleaned up well. ON TIME every day. the bedroom looks wonderful and trust me after Milton and 20 years of OLD wallpaper.. now it is splendid. not an easy job for them but they rose to the challenge. i will now have them do my exterior in March.. good people are HARD TO FIND and they were 100% amazing.