Eclat Painting

I regret hiring this company and would not recommend them. Eclat was my 3rd quote. They were not the cheapest, but Gavin is a good salesperson. My original quote was $1,450 for two rooms (minimum charge), including walls and trim. I was later told I could add the loft—which included the wall down the stairs and across—for a total the same total if I didn't include the ceilings. Then Gavin upsold me on adding the open-concept kitchen/living room off the record, at a “time and materials” rate of $400–$500, saying it would be cheaper to do it now rather than later. I told him upfront that I planned to paint the rest of the house eventually—including the cabinets—but the added space wasn’t in my budget yet. I only agreed because it was pitched as a cost-saving opportunity. I was ultimately charged $800 for that portion—something I never would have agreed to had I known upfront. Gavin also promised a color specialist with swatches and books to help select paint. That “specialist” turned out to be his girlfriend, which I only realized after I witnessed a very close encounter between them in my kitchen. When I questioned him later, he admitted it. Shortly after, I noticed one of my security cameras had been moved, which made me uncomfortable. Shakayla arrived unprepared, bringing only the Sherwin-Williams app on her phone. She heavily pushed an off-white with pink undertones (which felt like leftover paint), and although she promised to return with proper swatches and color books, she never brought them—just more white paint. I hadn’t finalized my color choice by the time they insisted on starting the job the next morning. I gave her 2 grays that I wanted samples of and she promised to return early the next morning with them...but never did. I ended up getting some from a neighbor and Gavin eventually brought one the next day or so after. The job, originally quoted as 3–4 days, ended up taking 8.5! One day was for “prep,” a half day for drywall, and the rest was painfully slow. One of the wall patches had to be redone after they admitted they messed it up the first time. The cracking around one of my door frames also wasn’t handled properly. Gavin originally said it would need sanding and priming—but when the cracks showed through, he admitted they skipped the primer. Once again, this added more time and materials—charged to me—to fix their own mistakes. Even worse, Gavin told me the job was complete while all these issues were still visible. One of the walls still had “accent” written on it in marker from when Gavin labeled it early on, and it was never fully covered—the area clearly didn’t get enough coats. They didn’t use painter’s tape in a lot of areas, so corners were rough, trim was unfinished, and there was paint on my ceilings, wood railing, and even my new flooring. I had to send him photos and ask him to come back. He did—but only briefly—and the “fixes” were sloppy. They also threw away my reusable wall stickers...when I questioned him about it, Gavin said they're usually one time use and didn't care The corners are so messy, the finish so careless, and the outcome so far from professional that I’m genuinely frustrated to have spent this much money. I definitely won’t be hiring them again, and I strongly encourage others to avoid this company. I have photos showing what their “finished” work looks like. I didn't even include the upstairs rooms...but I can share those pics too. I am so annoyed looking at this awful paint job but at this point, am not convinced that they even know how to paint straight lines. In reality, they need to refund some money so I can have this redone properly. They advertise “satisfaction guaranteed,” but I am absolutely not satisfied. I wish I would've listened to the other bad review. I actually questioned Gavin about it during my quote. I believed his response. BTW, the "brother" that had to paint as a punishment in Harry's review was Gavin's brother. I asked him. He confirmed what Harry said as true. Don't make the same mistake as we did.