Arrow Exterminators

I highly suggest you avoid doing business with Arrow. We recently had a wildlife evaluation with Arrow. The evaluator assessed our issues and communicated to us that our previous wildlife exclusion was done incorrectly and that we needed the entire exclusion reinforced. He also said that the tech would patch any foundation holes and that they would trap for four weeks. He quoted a price based on that service and we agreed to move forward. When the tech came out, he communicated that he did not see any issues with our exclusion and the only entry place he found was our crawlspace door which he sealed. The following day Arrow called requesting payment and we asked for our new total. We did not receive a new price but instead were told that a manager would call us. When the manager followed up he would not give us an updated quote based on the service we received but instead offered a "discount" on the quoted service. When we communicated that we would not pay for a service we did not receive they threatened to send our bill to collections. The comfort level with which they communicated this empty threat is concerning and I question if this is a standard practice for them. Consumers are not required to pay for services that are not provided and it was clear that they hoped we were unaware of our rights and protections. We have reported them to the Better Business Bureau and the Attorney General’s Consumer Protection Division and recommend others do the same if you have similar issues with them.

Amber has been outstanding. We’ve worked with several technicians from this company over the years, and she’s been by far the best. She’s always on time, communicates clearly, and is wonderful with our two dogs. Before she started servicing our home, we’d see at least one bug a day even with regular treatments from other Arrow associates. Since Amber took over—three visits across the past year—we’ve seen fewer than three bugs total. The difference has been remarkable. Highly recommend her.

After having a great technician for years, they moved on and I got a new one in 2025. They were intermittent, or straight up never showed up. Admin/ management of course still billed me. After disputing with video evidence at the time they said the technician was there they stopped responding. Have sent the charged for the ghost technician to collections, which is definitely a choice by them… can never recommend this company to any person, family or business.

I was extremely disappointed with management. My sales person Christian was great and the guys who came out, Paul and Alston were great, however, Darren and Phillip were not. I recently purchased a new house and had Christian come out to inspect the attic and give me a quote. I signed the contract and had them come out to remove my insulation. The day they came, the insulation wasn't ready and there was a delay so they didn't start the job until about 11:30 a.m. or so. The job should have taken only a day but it didn't which was fine. I was told Darren was looking at the schedule and would hopefully fit me in on the next day or two. He didn't call me that night or the next morning so I called him and got Cynthia who informed me it would be another two weeks until they could come out. I said that wouldn't work and needed something sooner as we were moving in soon. I spoke to Darren who said the job was misquoted and it took longer than it should have and he could have the techs come back on a Saturday (a week and a half, still not great) so I conceded and said ok. Saturday morning comes and I have two technicians in my drive way waiting for a dumpster that should have been there the night before. They and I called Darren to find out what is going on and all I got was a voicemail. The techs were waiting there from 8:00 a.m. to 9:30 and no one could get a hold of him. I called the 800 number for Arrow and told them the situation so they could have someone call me back immediately and received a phone call from the pest control side not the wildlife side, I told him the whole situation and he said he would get Phillip Price to call me back who is over the branch. He never called and Darren didn't call me back until 11:22 am. He apologized and said that the dumpster people have delivered it to the wrong address. I told him I'm not waiting another two weeks and he needs to get me on the schedule asap. He said he would call me back after making a few phone calls and didn't call me back until Monday morning to let me know that the techs would come and finish the job Tuesday afternoon. The techs, Paul and Alston came and did a great job. They were awesome. The very next day, I get a phone call to pay my bill. Then I get a call from my sales person about my bill and I spoke to him to let him know the whole ordeal. He suggested to call Phillip Price and let him know my experience because he's very receptive to customer experiences. I said alright I'll do that. So I paid half my bill and left a message for Phillip Price. I wanted to see if he would call me back. To this day I have not heard back from him, but I get called almost twice daily to pay the remainder of my bill. It's crazy how there is no urgency when it comes to my service process or experience but there is an extreme urgency when they want their money.

Dishonest and disappointing service experience! I’m writing this review to make Arrow Exterminators’ leadership, existing customers, and potential customers aware of a very poor experience we had with a recent service technician. We’ve been loyal customers since moving to the area and have always worked with Mr. Ken, who has been nothing short of amazing—professional, thorough, and trustworthy. Unfortunately, during his absence, a different technician was sent to our home, and the experience was the complete opposite. Our cameras caught the technician sitting in his truck across the street for quite a while without getting out. When he finally did, he briefly walked around the house, barely glanced at the property, and appeared to be leaving without ever performing the service. My wife stopped him before he left, and only then did he admit he hadn’t done anything—claiming he had a bad experience with another client’s dog and was scared. While we understand safety concerns, his lack of communication and attempt to leave without even notifying us was dishonest and unprofessional. It left us questioning whether he ever intended to complete the service at all. We truly value Arrow Exterminators because of professionals like Ken, but we do not want this technician returning to our property. Leadership should be aware of how this reflects on the company’s integrity and reputation.