Frontline Pest and Termite of Baltimore

Frontline is always easy to speak with, and by calling their phone number rarely do I ever have to wait more than than a few minutes to speak with someone from their company. Derrick came today and was very professional from the start - he called ahead to give me an ETA on his arrival time. Once here, he was focused, targeted, and a good communicator, clearly and patiently explaining what he was doing and why he was doing it. He also set a few traps in place and gave me clear expectations on what should happen in the immediate future. I am glad to have Frontline with us!

Folks, Frontline Pest Control is a complete clown show—low-energy, failing circus! We tried to cancel—emails ignored, endless phone waits (20+ minutes each, three calls!), and they flat-out refused! Even after yanking our payment info, they kept sending guys out, pressuring service like it’s a subscription trap. Almost like a total scam to keep charging people. Finally, after months of fighting and threatening legal action, they “nicely” cancel. Then their technician removes devices… and leaves TWO behind! One trash in the yard, another broken-topped eyesore stuck in the ground. Pathetic! They can’t even clean up their own mess. This isn’t pest control—it’s a pest ON your life! Total disaster! 1 star—should be zero!

Technician called to alert he was on his way. I called him back because I had a couple questions about the service. He answered promptly and we discussed effect on pets going outdoors after the treatment. He was courteous and went about his job. I was notified as soon as he completed the treatment.

Proper protocol was not properly followed today. I didn’t received 24 hour notice that my property was scheduled for service. The tech stated his supervisor put my property address on his route 1 hour prior to his arrival. The tech didn’t let me know he was on my property even though my front door was open signaling someone was home. Due to the snow and ice he was not able to perform service properly and fully because there was no way to get around the house (no footprints or snow disturbed on the sides or back of my house) On the service slip that was issued (emailed) none of the areas listed was serviced, I don’t know why he listed it. Because of the weather this visit was unnecessary and a waste of time and man power. The ground not only has snow but ice as well. I have asked Frontline to not service my resident until April, at that time I will make up my mind if I want to continue with this company.

Great service! I don’t see bugs/insects in my house and have had their service for over a year. I have never had a bad experience and all the employees are super friendly and respectful of our property. (Today we had Josh who delivered top-notch service.) I also appreciate that their employees let me know they are at my house before getting to work and ask if it’s okay to do the service. On days, I’m conducting a virtual training or in a virtual meeting they are very respectful of my work from home situation and don’t force me to stop what I’m doing to talk to them, they just wave through the window and ask if it’s okay for them to work through through hand gestures. For me, that’s huge because of the job I do, time is limited in my trainings and I can’t afford to take the extra few minutes to talk to someone at the door. If you are on the fence about pest control, I highly recommend this company! They provide great quality service.