Orkin Canada Pest Control

Extremely Disorganized & Unreliable Service We had an urgent commercial situation and contacted Orkin Barrie expecting professional, coordinated support. Unfortunately, the experience was the complete opposite. There were no timely call backs, despite multiple requests. Each representative we spoke to had no awareness of previous conversations, no internal notes, and no clear understanding of the urgency. We repeatedly had to re-explain the situation from the beginning. Incredibly, a technician was dispatched from three hours away by mistake, which further delayed service during what was clearly communicated as an emergency. When we called back to address the error, the call was abruptly disconnected instead of being resolved. For a company operating in commercial pest control—where response time and communication are critical—this level of disorganization is unacceptable. We will be filing a formal complaint. If you require dependable emergency service and proper coordination, I would strongly recommend looking elsewhere.

Can't really speak to the outcome right now, but very hopeful l will not have to deal with carpenter ants again, or at least until the spring. Staff was amazing from my initial contact, through working with the very friendly and helpful technician and even paying my bill, all very professional and knowledgeable. While l hope to not speak to them again for a while, l would definitely do so if need be.