Catseye Pest Control - Boston, MA

Alan strikes again!! They are the GOAT, always a full thorough check through even into our attic and basement drop ceiling for our mice problem other companies could not “fix”. He filled our bait station up and filled some holes with steel wool for us that he found out in this cold!! Since we have had Alan we haven’t had any issues. Love seeing his detailed explanations and evaluation notes whenever he comes. This company better appreciate him! Sincerely Marissa and Steve:)

I began using Catseye for a little more than a year now when I started getting hornets/wasps sneaking into my house. After our first inspection I opted for the full coverage at $99.00/month that covers my home inside/outside and end to end. And so far the house has been free of insects and rodents. However, where Catseye fails is giving me plenty of notice when they will be coming for their next visit. While I know they come every two months I never know when exactly until the day before. I work a 9-5pm job during the week and cannot always just leave my job to let Catseye into my house in between visits. There have been a few time they came, just sprayed the outside of my house and I've gone four months without an inside visit due to my availability. This is where I feel I am not getting what I am paying for when Catseye will call/text sometimes when they are on the way to my home while I am at work or let me know the day before the come. In addition, there have been times I've called Catseye asking if a note can be added to my file/account the hours I am available so I don't miss a visit. And there are time I have to call and call back Catseye to ask when EXACTLY are they coming the month I'm due for a visit so I can prepare and still hear nothing until the day before or day of. Catseye gets 3 stars because while I do like them, they are convenient, they really need to work better on scheduling appointments, FOLLOWING UP WITH THEIR CUSTOMERS and making sure you get what you pay for monthly.

Gary has been meticulously maintaining our property for years and does an amazing job. His strong customer service and pest control skills are most appreciated. Gary always takes the time to listen to any concerns or observations we have and makes sure everything is safe for our kids at the same time. We are very happy with our service thanks to Gary. He is the best. His coworker Christian who was shadowing him was also very helpful and had some excellent feedback about dealing with summer pests next year. Thank you!

There was a bit of a delay with communication and scheduling, but once I followed up, the technician (Kiefer) came the next day, he was personable and knowledgeable, and worked efficiently and completely. Seemed to eradicate the problem in one go. The fee felt a little high for a fairly straightforward process but not much you can do about that! Overall, pleased with the work, and I’d use them again.