A Bell Pest Services

The sales manager was deceptive in the services he sold me. The tech arrived with no ladder on his vehicle. I had explained to the sales manager that it was a two-story building with extended decks on the 2nd floor. As a result the job was only partially completed The technician recommended that I call into the office the following day and reschedule them to come out and complete the job. The sales manager refused to do this and changed his story regarding the scope of his treatment of the building. I would not recommend this or any other exterminator if they didn't come out to your location for an on site estimate. A mistake I will not make again.

I contacted the company to report that my tenant had been hearing strange noises at night coming from the roof. The tenant confirmed there were no signs of rodents inside the house. A manager informed me that a technician would perform a full inspection of the property and provide an estimate based on their findings, which I agreed to. Later, I received a call stating that the technician had found evidence of rodents and provided an estimate accordingly, despite the tenant telling the technician that the noise came from the roof and that she had seen a raccoon approaching the house two days prior. She also reiterated that there were no signs of rodents inside. I agreed to proceed with the technician's recommendation under the assumption it would resolve the issue. The technician set a rodent trap and left. According to the tenant, he only checked the basement and did not inspect the roof. The next day, the tenant saw the raccoon again near the house, and a neighbor confirmed the same sighting. The strange noise from the roof also persisted. I called the manager back to explain that a raccoon had been seen entering the house and that the original problem that was supposed to be resolved two days ago still existed. However, the manager claimed this was a new issue and would require a separate service at an additional cost. He also denied that I had mentioned the noise was coming from the roof, insisting I said it was from the wall instead. To avoid an argument, I explained that the tenant had shown the technician the exact location of the noise and was confident it wasn’t caused by rodents. I suggested we find a way to resolve the matter collaboratively, but the manager maintained it was a new issue and quoted $565 for further service. I ended the call to gather more details from the tenant and later attempted to contact the manager again to share the tenant’s messages. However, someone else answered and refused to let me speak with him, and their tone was notably dismissive. In the end, I paid $345.50 without the original issue being resolved.

I decided to call A Bell Pest Services after I noticed yellow jackets made their home in my home near my chimney. They scheduled me within a couple of days and came out at the promised time. Warner was our technician and he was very knowledgeable and explained everything right down to making sure I brought my dogs in before he started...a quick job and he was on his way. A couple of days later I noticed there were more bees! I called back and Warner came out the next day at no charge. The second time was a charm...no more yellow jackets! They were responsive, friendly, reasonably priced and very professional. They also sponsored my grandson's football team here in town which says a lot about their character and their commitment to the communities they service! I always support small businesses when I can and I'm sure glad I found them. I highly recommend to anyone that needs pest control service!