Berrett Pest Control

I thought this company had great ratings but my 84 year old father lives in Azle Texas I have text from the technician that he would be there last week at 10:00 a no show but did show up at 4:00 pm. I spoke with the technician and he guaranteed he would be there today between 8:00 am and 8:15 am! Well he was a no show again! I texted him with no answer then called him and he answered tried to reschedule but my father has been sitting at his kitchen table since 7:30 am waiting so now the technician said he would be there in 40 minutes?? They had no problem taking my dad’s money but can’t show up or communicate! Extremely frustrating and very disappointed with this company!

Extremely unprofessional. After carefully coordinating schedules with one of their reps and confirming it was a free pest inspection, Berrett cancelled the appointment on us 30 minutes before the scheduled time and insisted this had a $250 inspection (none of which was disclosed in the multiple calls previously had). I trusted their reviews online when selecting them for this service and leave extremely disappointed.

I tried to make an appointment and gave my information as requested and no one reached out to me or my husband. They tried to say I have to call them but if that was the case why would you ask for my number in emails if you aren’t going to contact me??? Obviously I wanted service.. Doesn’t make sense. Not very smart of a company. Don’t recommend wasting your time. They are unreliable and unprofessional by the lack of concern for their clients.

Tech was nice and knowledgeable. I was misinformed by Steven/Stephen that the 30 day warranty began after the 2nd follow up, I was still seeing activity after two treatments and wanted one more before the 30 days ended, and now they’re telling me it started the initial visit and would not able to honor what was told to me. Sucks but won’t ever use them again.

I recently contracted Berrett Pest Control and it's been a great experience. Desmond (the technician) was very knowledgable and passionate about ensuring we had the best service possible. He was very thorough in his approach and even offered some suggestions on what I could do as a resident that would help. While still early on, the level of service and attention to detail was superb and I am looking forward to having them treat my home in the future. Thanks Berrett & thanks Desmond!